Technical Training Specialist

7 days ago

Bangkok, Bangkok, Thailand Arçelik Hitachi Home Appliances Full time

Discover a Home for Your Talents

Arçelik Hitachi Home Appliances is a global lifestyle solutions company formed through a strategic partnership between Arçelik and Hitachi Global Life Solutions, Inc., a subsidiary of Hitachi, a Japanese multinational conglomerate founded in 1910. The joint venture globally manufactures, distributes, and provides after-sales services for Hitachi branded home appliances, including refrigerators, washing machines, and vacuum cleaners, excluding the Japanese market.

Within our community, every role feels like home, fostering a sense of belonging and growth. We value mutual respect, progressive thinking, and the power of diversity and inclusivity. Our commitment to sustainable development is driven by trust in technology and a dedication to producing confidently. As a member of our team, you'll have the opportunity to showcase your talents and contribute to building a prosperous future for all.

Apply Now and Be Part of Our Journey to Inspire Sustainable Lives in Every Home

What awaits you in this role?

We are looking for a passionate
Specialist – Technical Training
to join our Customer Care team. You will play a key role in developing technical training, strengthening service quality, and enhancing the capabilities of our nationwide service network to deliver excellent customer experiences.

  • Develop and deliver product repair training programs for service centers and call center teams.
  • Enhance product knowledge and technical skills for ASC/DSC staff and technicians.
  • Prepare and manage annual training budgets and related operational planning.
  • Create training materials, manuals, and technical documents to support service operations.
  • Conduct regular training sessions, workshops, and technical coaching.
  • Monitor training effectiveness and prepare comprehensive training reports.
  • Manage and prepare ASC/DSC contracts and related service documentation.
  • Collaborate with cross-functional teams to ensure service standards are aligned with company policies.

The position is an onsite position based in
Bangkok, Thailand.

Office Location: WHA Bangna Business Complex (Close to Mega Bangna)

How do we describe a perfect match?

  • Bachelor's degree in Electrical Engineering, Electronics, Industrial Technology, or a related field.
  • Minimum 5 years of experience in technical training, service engineering, after-sales service, or product repair—preferably in home appliances or consumer electronics.
  • Strong knowledge of electrical/electronic repair and diagnostic techniques.
  • Good command of English (both written and spoken).
  • Excellent problem-solving and decision-making skills.
  • Strong presentation, coaching, and consulting abilities.
  • Ability to create structured training content and deliver effective learning sessions.
  • Good communication, coordination, and interpersonal skills.
  • Strong time-management and project-management abilities.
  • Ability to travel domestically to support service center training when required.

We are an equal-opportunity employer. All applicants will be considered for employment without attention to race, sex, colour, national or social origin, ethnicity, religion, age, pregnancy, disability, sexual orientation, gender identity and expression, marital status, or political opinion.

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