IT Support Officer

25 minutes ago

Bangkok, Bangkok, Thailand Niravit Technology & Services Full time

Job Description: IT Support Level 1 / Level 2 (Thai and English Language)

This is a Dispatch Task, meaning you will attend the site when required

Position Overview:

The IT Support Level 1 (Thai and English) serves as the first point of contact for users seeking technical assistance. This role involves troubleshooting basic IT issues, ensuring effective communication in both Thai and English, and escalating complex problems to higher-level support. The role is fully on-site, requiring a physical presence to provide hands-on support. The ideal candidate is customer-focused, bilingual, and has a good understanding of computer systems and applications.

Key Responsibilities:

  1. Technical Support


• Provide first-line support for hardware, software, and network issues in both Thai and English.


• Diagnose and resolve basic technical problems (e.g., password resets, printer issues, connectivity problems).


• Install, configure, and maintain operating systems and applications.

  1. Helpdesk Support


• Log and manage support tickets using a ticketing system.


• Respond to user inquiries in person, via phone, or email in Thai and English within agreed SLAs.


• Escalate unresolved issues to Level 2 or relevant teams.

  1. Troubleshooting and Maintenance


• Identify and troubleshoot basic hardware and software problems.


• Perform system updates, patches, and maintenance as directed.


• Assist with peripheral setup (e.g., printers, scanners).

  1. User Support


• Provide in-person support to users with system navigation and application usage in both languages.


• Educate users on IT policies and best practices.

  1. Documentation


• Document support issues and solutions for future reference in Thai and English.


• Update technical documentation and knowledge base articles in both languages.

Key Skills and Qualifications:


• Technical Skills:


• Basic understanding of Windows and macOS operating systems.


• Familiarity with MS Office 365, basic networking, and remote support tools.


• Knowledge of antivirus software and basic cybersecurity practices.


• Language Skills:


• Proficiency in both Thai and English (spoken and written).


• Ability to communicate technical concepts clearly in both languages.


• Soft Skills:


• Strong communication and interpersonal skills.


• Customer service orientation and problem-solving abilities.


• Ability to work independently and manage time effectively.


• Qualifications:


• Diploma or degree in Information Technology or a related field.


• Certifications like CompTIA A+, ITIL Foundation, or equivalent are a plus.


• Prior experience in IT support or customer service is preferred but not mandatory.

Work Conditions:


• Location: Dispatch


• Working hours: Standard office hours or shift-based, depending on the organization.


• Tools: Provided access to ticketing systems and necessary IT equipment.

  • Desktop Support Engineer

    7 days ago

    Bangkok, Bangkok, Thailand Total IT Global Full time

    The Role: You will be responsible for : Handling inbound calls and emails in a professional manner.Resolving customer inquiries and requests and ensuring strong customer satisfaction.Working with various internal teams to ensure prompt and accurate order processing and delivery.Escalating customer feedback as required.Escalating technical issues to the...

  • Sales Force Support Officer

    39 minutes ago

    Bangkok, Bangkok, Thailand CAMBER PHARMACEUTICAL CO., LTD. Full time

    Sales Force Support OfficerJob Responsibilities:· supporting SF for sales team, delivery and implementation SF effective priorities.· Daily report update customer database, daily promotion and coordinate Sales, Marketing and Medical Team.· Support track and monitor SF KPIs including field engagement report, Sales performance related BI/Dashboards and...

  • Operation Support Officer

    1 week ago

    Bangkok, Bangkok, Thailand Bureau Veritas Full time

    To Schedule the audit, propose and follow up to get confirmation from clientTo send request to auditor to prepare audit plansTo send Audit Packs to auditors (weekly)To Manage logistics arrangement for auditors (Van rental, air ticket booking, client pick up)To Monitor the closure of NCRs within 90 days by support to follow up with auditors or clientsTo...

  • Customer Support Officer

    1 week ago

    Bangkok, Bangkok, Thailand CXM Full time

    Company OverviewCXM Group was established in 2015 primarily as an institutional liquidity provider. CXM is a highly regulated and fast-growing global Fintech group with multiple regulatory licenses, including FCA and Mauritius, spanning global presence with 20+ offices in London, New York, Dubai and Southeast Asia with a 250+ multinational team.Reporting...

  • Customer Support Officer

    1 week ago

    Bangkok, Bangkok, Thailand CXM Direct LLC Full time

    Company OverviewCXM Group was established in 2015 primarily as an institutional liquidity provider. CXM is a highly regulated and fast-growing global Fintech group with multiple regulatory licenses, including FCA and Mauritius, spanning global presence with 20+ offices in London, New York, Dubai and Southeast Asia with a 250+ multinational team.Reporting...

  • Customer Support Officer

    1 week ago

    Bangkok, Bangkok, Thailand CXM Direct LLC Full time

    Company OverviewCXM Group was established in 2015 primarily as an institutional liquidity provider. CXM is a highly regulated and fast-growing global Fintech group with multiple regulatory licenses, including FCA and Mauritius, spanning global presence with 20+ offices in London, New York, Dubai and Southeast Asia with a 250+ multinational team.Reporting...

  • Customer Support Officer

    3 days ago

    Bangkok, Bangkok, Thailand CXM Direct LLC Full time

    Company OverviewCXM Group was established in 2015 primarily as an institutional liquidity provider. CXM is a highly regulated and fast-growing global Fintech group with multiple regulatory licenses, including FCA and Mauritius, spanning global presence with 20+ offices in London, New York, Dubai and Southeast Asia with a 250+ multinational team.Reporting...

  • Customer Support Officer

    2 days ago

    Bangkok, Bangkok, Thailand CXM Full time

    Company OverviewCXM Group was established in 2015 primarily as an institutional liquidity provider. CXM is a highly regulated and fast-growing global Fintech group with multiple regulatory licenses, including FCA and Mauritius, spanning global presence with 20+ offices in London, New York, Dubai and Southeast Asia with a 250+ multinational team.Reporting...

  • Customer Support Officer

    2 days ago

    Bangkok, Bangkok, Thailand CXM Direct LLC Full time

    Company OverviewCXM Group was established in 2015 primarily as an institutional liquidity provider. CXM is a highly regulated and fast-growing global Fintech group with multiple regulatory licenses, including FCA and Mauritius, spanning global presence with 20+ offices in London, New York, Dubai and Southeast Asia with a 250+ multinational team.Reporting...

  • IT Support Officer

    2 weeks ago

    Bangkok, Bangkok, Thailand FIRSTCLASS INNOVATION CO., LTD. Full time

    Job ResponsibilitiesProvide first-level technical support and troubleshooting for users regarding both hardware and software issues.Install, configure, and maintain computer systems, peripherals, and essential software to ensure smooth daily operations.Manage and support the organization's internal network, including Internet, routers, Wi-Fi, and VPN...