Senior Technical Support Engineer
2 days ago
Job Responsibilities
Technical Support and Problem Resolution
- Manage technical support operations and resolve technical issues.
- Provide technical guidance and consultation to internal departments and external parties.
- Collect and consolidate complaints, feedback, and usage-related issues, and coordinate with relevant departments for resolution.
- Provide technical advice and respond to customer inquiries through all communication channels.
- Follow up on issue resolution to ensure proper customer support and achieve customer satisfaction.
- Conduct testing of new products to verify product quality prior to market release.
- Analyze data to identify root causes and trends of technical issues and propose product improvement recommendations to relevant departments.
- Create and develop a Technical Bulletin database covering proper product installation and usage to reduce recurring complaints.
Technical Training and Knowledge Development Support
- Participate in planning and delivering technical product training programs for distributors, spare parts shops, automotive repair garages, as well as internal teams and affiliated companies.
- Support the development of technical knowledge materials for distribution to dealers and customers.
- Analyze and share insights on market demand trends and product development needs in the aftermarket with relevant departments.
Vehicle and Product-Related Database Management
- Participate in planning and developing databases for vehicles, genuine part numbers, and technical information related to distributed products.
- Support Aisin group companies in developing vehicle databases relevant to their sales scope.
Other
- Perform other duties and participate in company activities as assigned by supervisors.
Qualifications
- Bachelor's degree in automotive, mechanical engineering or related fields
- 5 Years+ of experience in automotive technical support
- Good English communication skills
- Able to work at AIA East Gateway Building Bangna
Welfare and Benefits
- Bonus twice a year in Jun and Dec
- Provident fund
- Medical benefits (employee and direct family members)
- Group insurance
- Mobile allowance
- Perfect time attendance allowance
- Outside working allowance
- Overseas business trip allowance
- Long service year rewards
- OT payment
- Annual leave
- Etc.
-
Technical Support
2 days ago
Bang Na, Bangkok, Thailand Krones (Thailand) Co., Ltd. Full timeJoin KRONES, a leader in innovative tech solutions for the beverage and liquid food industry. as a Technical Support (Electrical Dry Part) and gain hands-on experience in supporting global customers and engineers. You'll act as the first point of contact for technical issues, manage service tickets, provide solutions, and even assist onsite from time to...
-
Technical Support Engineer
2 days ago
Bangkok, Bangkok, Thailand SAJ Full timeAbout the CompanySAJ is dedicated to shaping a greener, more sustainable future. With our full-scene energy storage solutions, we seamlessly integrate solar power generation, energy storage, consumption, and intelligent energy management. Our comprehensive range of products and services is designed to deliver safer, more efficient, and highly profitable...
-
Technical Operations and Support Engineer
2 days ago
Bangkok, Bangkok, Thailand Inspekt AI Full timeDescriptionAs aTechnical Operations and Support Engineer, you will be responsible forproviding internal technical support, assisting with customer support inquiries, and ensuring smooth operational workflows for technical projects. You will work closely withthe development, operations, and AI teamsto provide technical assistance, maintain documentation, and...
-
Technical Support Engineer
2 days ago
Bang Sue, Bangkok, Thailand The Siam Cement Public Company Limited (SCG) Full timeResponsibilities:Technical Consultation & Problem Solving• Provide technical advice on waterproofing systems and installation.• Conduct site visits for technical assessment and problem resolution.• Investigate and resolve technical issues and installation failures. Customer & Sales Team Support• Support sales teams with technical expertise during...
-
Technical Support Specialist
2 days ago
Bang Na, Bangkok, Thailand Great Wall Motor Manufacturing (Thailand) Co., Ltd. Full timeKey ResponsibilitiesDiagnose and support resolution of complex vehicle issues (especially CAN, electrical, and NVH).Provide technical guidance and updates to dealer technicians.Follow up on repair progress to ensure quick and accurate resolution.Identify opportunities for continuous improvement in technical support and training.Actively contribute to our...
-
Senior Technical Support Engineer
2 days ago
Bangkok, Bangkok, Thailand SCB TechX Full timeJob Summary:Technical Support will be responsible to resolve technical incidents quickly and efficiently in a timely manner in order to comply with the SLAs. This also include work through finding the root cause of the incident and process or suggestion what to do to avoid it happening again.Job Description:Post-incident review to verify all incidents have...
-
Senior Sales Engineer – Food Processing
2 days ago
Bang Na, Bangkok, Thailand Rieckermann (Thailand) Co., Ltd. Full timeWe at Rieckermann Thailand are on an exciting journey of growth and are looking for motivated Senior Sales Engineers for Food Processing & Packaging to help us achieve our vision to become "your first-choice industrial solution provider". At Rieckermann, our employees are our most precious asset. We embrace the values Quality, Commitment and Trust, which...
-
Bang Na, Bangkok, Thailand Cartrack SEA Full timeImportant note: This position has no commission as has no Sales Target.Job Responsibilities:Provide technical advice and strategy support in sales solutioning to large corporationsDevelop solutions in organizing, planning, creating & delivering compelling proof of concept demonstrations.Work closely with Sales to ensure successful adoption of software...
-
Piping Engineer
2 days ago
Bang Na, Bangkok, Thailand SSC Engineering Solutions Co., Ltd. Full timePiping Engineer (Contract 1 Year (Renewable))Location: Bangna, BangkokWorking: Mon - Fri On Board: Jan 2026 Qualification:Bachelor's Degree in Mechanical Engineering or related discipline.Minimum 3 - 5 years' experience in piping engineering design in the Oil & Gas, Refineries, Petrochemical, Chemical and related industries.Conversant with International...
-
Technical Sales Support Engineer
2 days ago
Bangkok, Bangkok, Thailand Tri Petch Isuzu Full timeResponsibilitiesTechnical Sales Support EngineerProvide technical sales support, coordinate precise truck body assemblies, and deliver specialized fleet training programs to ensure high-quality vehicle delivery.Why This Role is Impactful:You will ensure the precision and safety of fleet vehicles while driving customer loyalty through expert technical...