Senior Technical Support Engineer

2 days ago


Bang Na Bangkok, Thailand Aisin Asia Pacific Co., Ltd. Full time

Job Responsibilities

Technical Support and Problem Resolution

  • Manage technical support operations and resolve technical issues.
  • Provide technical guidance and consultation to internal departments and external parties.
  • Collect and consolidate complaints, feedback, and usage-related issues, and coordinate with relevant departments for resolution.
  • Provide technical advice and respond to customer inquiries through all communication channels.
  • Follow up on issue resolution to ensure proper customer support and achieve customer satisfaction.
  • Conduct testing of new products to verify product quality prior to market release.
  • Analyze data to identify root causes and trends of technical issues and propose product improvement recommendations to relevant departments.
  • Create and develop a Technical Bulletin database covering proper product installation and usage to reduce recurring complaints.

Technical Training and Knowledge Development Support

  • Participate in planning and delivering technical product training programs for distributors, spare parts shops, automotive repair garages, as well as internal teams and affiliated companies.
  • Support the development of technical knowledge materials for distribution to dealers and customers.
  • Analyze and share insights on market demand trends and product development needs in the aftermarket with relevant departments.

Vehicle and Product-Related Database Management

  • Participate in planning and developing databases for vehicles, genuine part numbers, and technical information related to distributed products.
  • Support Aisin group companies in developing vehicle databases relevant to their sales scope.

Other

  • Perform other duties and participate in company activities as assigned by supervisors.

Qualifications

  • Bachelor's degree in automotive, mechanical engineering or related fields
  • 5 Years+ of experience in automotive technical support
  • Good English communication skills
  • Able to work at AIA East Gateway Building Bangna

Welfare and Benefits

  • Bonus twice a year in Jun and Dec
  • Provident fund
  • Medical benefits (employee and direct family members)
  • Group insurance
  • Mobile allowance
  • Perfect time attendance allowance
  • Outside working allowance
  • Overseas business trip allowance
  • Long service year rewards
  • OT payment
  • Annual leave
  • Etc.

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