Support Engineer
2 weeks ago
As a Support Engineer, you will play a crucial role in ensuring our merchants receive the best possible experience. Your responsibilities will include:
- Facilitating merchant onboarding, ensuring a seamless transition and comprehensive understanding of our services.
- Serving as the primary point of contact for merchants, addressing inquiries and providing timely, effective solutions.
- Investigating and troubleshooting technical issues, working collaboratively with internal teams to ensure swift resolutions.
- Ensuring high customer satisfaction by delivering outstanding service and proactively following up on feedback.
- Maintaining regular communication with merchants about updates, new features, and best practices.
- Creating and maintaining essential documentation related to support processes, FAQs, and troubleshooting guides.
Qualifications
To thrive in this role, you should possess:
- A Bachelor's degree in IT, Computer Science, Business, or a related field.
- Strong verbal and written communication skills in both Thai and English.
- 1-3 years of experience in customer or technical support, preferably within the fintech or technology sectors.
- Effective problem-solving and troubleshooting abilities.
- Attention to detail and active listening skills.
- A customer-oriented mindset with a genuine passion for service excellence.
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