Support Engineer

2 weeks ago


Phra Khanong, Bangkok, Thailand Welpay Co., Ltd. Full time ฿120,000 - ฿360,000 per year

As a Support Engineer, you will play a crucial role in ensuring our merchants receive the best possible experience. Your responsibilities will include:

  • Facilitating merchant onboarding, ensuring a seamless transition and comprehensive understanding of our services.
  • Serving as the primary point of contact for merchants, addressing inquiries and providing timely, effective solutions.
  • Investigating and troubleshooting technical issues, working collaboratively with internal teams to ensure swift resolutions.
  • Ensuring high customer satisfaction by delivering outstanding service and proactively following up on feedback.
  • Maintaining regular communication with merchants about updates, new features, and best practices.
  • Creating and maintaining essential documentation related to support processes, FAQs, and troubleshooting guides.

Qualifications

To thrive in this role, you should possess:

  • A Bachelor's degree in IT, Computer Science, Business, or a related field.
  • Strong verbal and written communication skills in both Thai and English.
  • 1-3 years of experience in customer or technical support, preferably within the fintech or technology sectors.
  • Effective problem-solving and troubleshooting abilities.
  • Attention to detail and active listening skills.
  • A customer-oriented mindset with a genuine passion for service excellence.


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