Partner Operations

6 days ago

Bangkok, Bangkok, Thailand Fastwork Full time

Partner Operations (Associate/Senior)Bangkok, Thailand (Full-time)The Partner Operations role at Fastwork is key in supporting freelancers post-acquisition with onboarding, service, and special projects. This position requires strong organizational skills, proactive problem-solving, and the ability to manage communication and coordination between internal teams and external partners.ResponsibilitiesOnboard new partners to the Fastwork platform, ensuring a smooth and efficient transition for new freelancers.Serve as the main point of contact for partners, addressing inquiries, issues, and providing ongoing support.Resolve operational challenges to ensure smooth partner experiences and maintain strong partner relationships.Support or lead special operational projects to enhance partner satisfaction and platform efficiency.Collaborate with internal teams (e.g., marketing, product, tech) to ensure partner needs and concerns are effectively managed.Manage administrative tasks related to partner management, ensuring accuracy and up-to-date records.Contribute to process improvement to streamline workflows and enhance the overall partner experience.Basic QualificationsBachelor's degree in any related field.1–3 years of experience in customer service or a partner support role.Strong communication skills, with the ability to work effectively with both internal teams and external partners.High attention to detail to ensure accuracy and maintain high standards across administrative and operational tasks.Positive work ethic with a collaborative mindset and a focus on delivering results.Ability to adapt quickly to urgent tasks and shifting priorities in a dynamic environment.Preferred QualificationsFamiliarity with partner management platforms and tools.Experience working in a fast-paced or startup environment.Perks & BenefitsFlat StructureAs we continue to grow fast, we strive to retain our culture where everyone is heard, contributes, and grows with the company.Work-life HarmonyWe believe that quality time outside of work is important to sustaining a healthy and happy lifestyle.Remote WorkHybrid-mode activated It comes with the package: flexibility, focus and productivityUrban OfficeOne breath from Phrom Phong BTS. No sweat whatsoever The office should also feel like a second home so we dedicated a lot of care and resources into building the best environment for you to wake up to every morning.Fun WorkshopThe best relationships are built over new experiences, that's why we have workshops filled with a range of activities for you to look forward to and enjoy.Game TournamentIt's getting fun and competitive Challenge doesn't only have to come from work. Own the championship and show the peeps how great of a gamer (and player) you are.Group InsuranceHealth comes first, we know, don't worry, we've got you covered.Health & WellnessOnly a healthy army wins the war. We invest to take care of you from physical, mental and happiness-level. Adopted health & wellness applications plus activities to make sure everyone here is on cloud nine

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