Product Specialist

Product Specialist

ByteHR is hiring a detail-oriented, tech-savvy Product Specialist to help shape and scale one of Southeast Asia's most loved HRTech platforms — trusted by 1,000+ companies and 100,000+ employees across the region.

We're not just another HR app. With a 4.8★ rating, ByteHR is the highest-rated HRTech app in the region, with raving reviews from companies across industries ranging from manufacturing, logistics, retail, hospitality, F&B, and professional services. Behind that reputation is a team that sweats the details, ships consistently, and listens deeply to users.

In this role, you'll sit at the intersection of support, sales, product, and engineering — turning real-world feedback into clear, actionable product requirements. You'll guide early-stage idea framing, collaborate with UI/UX on flows, work with developers to bring features to life, and ensure smooth rollout with internal training and documentation.

If you thrive in fast-moving teams, love solving real problems, and want to work on a product people actually enjoy using — this role is for you.

What You'll Do

• Frame early-stage requirements by gathering insights from support tickets, sales feedback, and customer conversations — identifying key pain points worth solving.
• Collaborate with the Product Owner during shaping sessions to clarify scope boundaries, edge cases, and real user needs.
• Once the high-level shape is defined, drive detailed scoping: break down flows, define edge case behaviors, and write clear acceptance criteria.
• Work closely with UI/UX designers and validate design flows, test prototypes, and provide usability feedback based on requirements.
• Work alongside the Product Owner to support sprint planning, delivery, and backlog grooming — including daily collaboration with QA and dev teams to clarify logic, edge cases, and expected behaviors for sprint features.
• Collaborate effectively with cross-functional teams, including developers, designers, testers to ensure  functional understanding of requirements.
• Prepare and conduct internal training sessions and walkthrough videos for new sprint releases.
• Maintain and continuously update the product knowledge base and internal solution articles to reflect the latest releases and feature behaviors.
• Collaborate with support teams to retrain our AI assistant, using recent ticket patterns and improved response phrasing.
• Act as a subject-matter expert (SME) for all internal product-related queries from Sales, Support, Customer Experience, and QA.

What We're Looking For

• Minimum 2+ years in a product-related or cross-functional SaaS role (e.g. Product Ops, CS, BA, QA).
• Strong written and verbal communication in both Thai and English; able to clearly explain ideas to technical and non-technical audiences.
• Confident communicator who earns trust across departments — from Sales to Support to Engineering — and can lead conversations with clarity, not ego.
• Comfortable working across diverse teams in Thailand, Malaysia, and Vietnam — ensuring clarity and alignment regardless of local context.
• Strong problem-solving skills with the ability to break down complex workflows and think critically about trade-offs and edge cases.
• Familiar with UI/UX design flows; you don't need to design from scratch, but you should be able to understand Figma files and guide designers with real-world context.
• Proficient with product/project tools like Basecamp, Jira, Trello, Notion, or similar.
• Open to feedback from all stakeholders, and able to understand different perspectives while keeping the product direction clear.
• Assertive and structured: you know how to say "no" when needed, and you help teams focus on what truly matters.
• Highly collaborative mindset — this role thrives on teamwork, open dialogue, and getting others to share feedback and build with you.
• Experience working with HR, Payroll, CRM, or ERP SaaS systems is a strong advantage

Why ByteHR

• Bootstrapped, profitable, and proudly independent since 2016 — we build for long-term value, not VC hype.
• Growing SaaS product trusted by 1000+ companies and 100K+ users across Thailand, and expanding into Malaysia.
• Highest rated HRTech app (4.8★) in the region — our product is loved by users, and that only happens when the whole team executes well.
• Small, high-impact team — you'll see your work go live, solve real customer problems, and make a visible difference.
• Work alongside a multi-cultural team across Thailand, Vietnam, and Malaysia — bringing together diverse perspectives and ideas.
• Clear product vision, focused execution, zero bureaucracy. We ship what matters.
• We value ownership, clarity, and collaboration — where good ideas come from anywhere.