Quality Assurance Associate, Safety Model Operations

Working both independently, and in collaboration with stakeholders, to deliver high performance standards across all relevant projects, and develop a best practice model for maintaining high performance on those projects.

Facilitate regular calibration meetings with stakeholders to maintain knowledge & quality standards, and provide feedback on implementation and execution.

Work closely with the Policy POC to disseminate policy updates and knowledge to your teams, and facilitate efficient & timely communication of policy questions between all internal & external stakeholders.

Perform daily audits and provide analysis of errors and feedback to respective teams.

Compile & deliver regular performance data reports to SME & management teams as required.

Conduct regular RCA escalations through the relevant process.

Identify and assess areas for performance improvement across relevant markets, and be solution driven and proactive in delivering these solutions.

Participate in or lead policy briefings to ensure any changes are consistent and in line with cultural, socio, geographical and political conditions.

Balance efficient delivery of tasks in each queue through relevant platforms such as TCS or Rock Appeal.

Be able & willing to support or backfill temporary gaps in market support.

Be able to support the internal onboarding team to further develop onboarding training SOP's & materials, as well as ongoing legacy planning.

Perform regular queue moderation, or participate in knowledge quizzes when required, to maintain policy implementation skills.

Design/help to design a training plan and implement it according to the timeline.

Please note that this position involves exposure to sensitive content, including but not limited to vulgar content, violence, pornography, and fake news.

Qualifications

Minimum Qualification(s)You are a good communicator, proficient in English and Thai as this role will cover Thailand market.

A fast learner who has the ability to embrace a fast-paced working environment.

Preferred Qualification(s)Experience in Content Moderation/Content Quality/Content Safety/Labeling/Annotation will be an added advantage.

Demonstrate a broad understanding of our business needs, strategic thinking skills and ability to make good decisions in complex situations.

Familiar with the business logic of labeling and working mode of the upstream and downstream teams.

Comfortable reporting to, or collaborating with, a broad range of XFN partners.

Presentation skills, good communication and interpersonal skills.

Job Information

About TikTok

TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and we also have offices in New York City, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.

Why Join Us

Inspiring creativity is at the core of TikTok's mission. Our innovative product is built to help people authentically express themselves, discover and connect - and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy - a mission we work towards every day.

We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We're resilient and embrace challenges as they come. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless. Join us.

Diversity & Inclusion

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.

Job skills required: English, Assurance, Fast Learner