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System Administrator New

2 weeks ago

กรงเทพมหานคร, Thailand LINE Plus corporation Full time

**Responsibilities**

IT Security Operations:

- Monitor security access and perform regular security assessments and audits to identify vulnerabilities
- Respond to and investigate incidents, including impact analysis and providing recommendations to avoid similar vulnerabilities
- Ensure client PC endpoints and office network security are properly deployed and implemented in accordance with policies from the global office
- Check and approve related security processes
- Collaborate with other departments from local and global offices to ensure compliance with security standards, identifying and resolving security issues
- Provide training and mentoring to team members and other employees on information security best practices

Help Desk Service:

- Log all user interactions into the ticketing system and follow incidents thorough to resolution
- Oversee the help desk team, ensuring timely and effective resolution of IT issues and queries
- Develop and refine help desk policies and procedures to enhance service quality
- Provide training and support to help desk staff to maintain high service standards
- Manage and audit the permissions of internal systems for newcomers and resigned employees
- Ensure all assets are returned to storage and data is wiped off from devices of resigned employees

**Qualifications**
- Bachelor’s degree in Computer Science, Information Technology, Cybersecurity, or a related field
- 2+ years of experience in security operations or management of security services
- Experience with IT operations is a plus.
- Hands-on experience with EDR and SOC solutions
- Knowledge of system development and experience coordinating with global security team to deliver systems to local offices
- Self-motivated and capable of executing tasks with mínimal direction and taking a proactive approach to resolving issues
- Strong communication skills, particularly in interacting with international colleagues

**Location**

LINE Thailand Head Office, Gaysorn Tower, Bangkok