Customer Service, Combine
2 weeks ago
DepartmentOperations- LevelExperienced (Individual Contributor)- LocationThailand - BangkokThe Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region and conducts root cause analysis when operation performance fluctuates. The Operations team comprises Customer Service, Payment, Listings, Warehouse, Logistics, Seller Operations and Fraud. Browse our Operations team openings to see how you can make an impact with us.
- Maintain EOD backlog of the team and overall CS if needed to be under target.
- Achieve main CS/CX KPIs (Productivity, %unsolved tickets, and quality target)
- Identify and assess customers’ needs to achieve satisfaction.
- Resolve customer issues by leveraging their skills and knowledge, also provide accurate, valid and complete information by using the right methods/tools.
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
- Keep records of customer interactions, process customer accounts and file documents.
- Ensure customer satisfaction and provide professional customer support and follow communication procedures, guidelines and policies.
- Keep-up-to-date with Shopee knowledge/product/policies/process changes.
**Requirements**:
- Bachelor's Degree in a related field
- Ability to work in Shift (5 days per week).
- Male or Female, Age not more than 40 years old (New graduates are also welcome).
- Experience in Customer Service or Call Center is an advantage.
- A fast learner who have a strong attention to detail and accuracy
- A good team player who can provide positive and constructive feedbacks to the team
- Strong communication (verbal and written) in Thai (English is a plus)
- Strong problem solving skill and customer handling skill
- Proficiency in MS Office or G-Suite including Word, Excel/G-Sheet, and PowerPoint/G-Slide
- Typing speed 35 WMP for Thai and 40 WMP for English
-
Customer Service Representative
6 days ago
กรุงเทพมหานคร, Thailand Mouser Electronics Full time**JOB DESCRIPTION** **JOB TITLE/ POSITION** Customer Service Representative **REPORTING TO** Customer Service manager **Department/ Function** Sales and Service **ORGANISATION** Mouser Electronics **SCOPE** The Customer Service Representative is responsible for providing service excellence to customers by processing orders, quotes and assisting...
-
Customer Service Assistant
6 days ago
กรุงเทพมหานคร, Thailand Mouser Electronics Full time**JOB DESCRIPTION** Title: Customer Service Representative Location: International The Customer Service Representative is responsible for providing service excellence to customers by processing orders, quotes and assisting with all other customer needs, to provide optimal customer experience, and supporting customer service...
-
Customer Service Supervisor
1 week ago
กรุงเทพมหานคร, Thailand MINOR Hotels Full timeThe success of AVC rests upon the quality and integrity of our brand. The role of the Customer Services Supervisor is to handle key issues around Owner Relations and, summarized as follows: - Owner Relations_: ensure customer complaints are addressed in a timely and conclusive manner. This includes all complaints relating to Club Points Ownerships, issues...
-
Customer Service-bangkok Thailand
2 weeks ago
กรุงเทพมหานคร, Thailand Elite Advance Service Sdn Bhd Full timeOffice location: Singha Complex Building (MRT Petchaburi) 8 hours,5 days/week Able to work shifts 24/7 **ERX, a leading Fintech company, is hiring!!!** **ERX บริษัทชั้นนำในด้านฟินเทค กำลังเปิดรับสมัครงาน!!!** **Customer Service Agent |...
-
Customer Service Supervisor
2 weeks ago
กรุงเทพมหานคร, Thailand Anantara Vacation Club Full timeCompany Description A unique ownership product offering the opportunity for five-star holidays in choice destinations. The vacation lifestyle is yours to explore with Anantara and affiliated destinations, from one exotic locale to the next, for your family today and generations to come. **Job Description**: The success of AVC rests upon the quality and...
-
Corporate Customer Officer
1 week ago
กรุงเทพมหานคร, Thailand Advanced Info Service Plc. Full timeProvide service for BC and Customers by E-mail. E2E Registration (Online and Batch) & Check documents and verify information before registration. ( E2E ) Perform product/service registration in both AWN & CSL order from BC and customer. Co-ordinate with related function for Implementation (Before & After Implementation). QualificationPrefer Age 25 - 35...
-
Customer Technology Platform Manager
1 week ago
กรุงเทพมหานคร, Thailand Advanced Info Service Plc. Full timeSource of new technology exploration for contact center both front operation / back office including Shop, Partner for digital improvement in term of customer service. (Work collaborate with Technology vendors). Responsible for "Customer Technology Roadmap Planning" of customer service area. Responsible for Business owner role of digital platform...
-
Customer Services
4 days ago
กรุงเทพมหานคร, Thailand Citi Full timeThe Customer Service Analyst 1 is an entry-level position responsible for assisting in customer related activities and providing resolutions in coordination with the Customer Service team. The overall objective of this role is to address external customer issues and provide ongoing customer service support. **Responsibilities**: - Serve as single point of...
-
Customer Service
1 week ago
กรุงเทพมหานคร, Thailand IPNX NIGERIA LIMITED Full time**Position Overview**: We are seeking a highly motivated and fluent Thai speaker to join our customer service team as a Customer Service Representative. In this role, you will be responsible for providing exceptional support and assistance to our Thai-speaking customers through various communication channels. **Key Responsibilities**: - **Language...
-
Customer Service
1 week ago
กรุงเทพมหานคร, Thailand GrowthFn sdn bhd Full timeMaintaining a positive, empathetic, and professional attitude toward customers at all times. - Responding promptly to customer inquiries. - Communicating with customers through various channels. - Acknowledging and resolving customer complaints. - Knowing our products inside and out so that you can answer questions. - Keeping records of customer...