Receptionist

NTT is a leading global IT solutions and services organisation that brings together people, data and things to create a better and more sustainable future.

In today’s ‘iNTTerconnected’ world, connections matter more now than ever. By bringing together talented people, world-class technology partners and emerging innovators, we help our clients solve some of the world’s most significant technological, business and societal challenges.

With people at the heart of our success, NTT is committed to attracting and growing the best talent and providing an environment where everyone feels they can belong and their contribution matters.

**Want to be a part of our team?**

Receives and directs visitors, employment applicants, salespersons and customers to appropriate locations and parties. Typically operates a single or multiple position telephone system. Maintains a visitors’ log and issues badges when necessary. Notifies personnel of visitor arrival. May perform related clerical work such as word processing. May use company intranet, paging or other computer-based systems. Additional duties may include filing, sorting, mail distribution and completing special clerical projects.

**Working at NTT**

The primary responsibility of the Receptionist / Switchboard Operator is to deliver a friendly, efficient customer service and to create a warm and welcoming atmosphere for NTT guests. This position aims to retain and attract new clients by provide efficient and effective reception / switchboard support.

**Key roles and responsibilities**:

- Take responsibility for the reception area, ensuring the reception area is tidy and presentable
- Receive and welcome guests and advise the relevant internal stakeholders of the guest/visitor’s arrival timeously
- Answer, screen and redirecting incoming calls
- Route emergency calls, forwarding them to the appropriate internal stakeholders, ensuring that the call reaches the appropriate person
- Perform administrative duties such as typing, capturing and updating information on the relevant systems
- Sort mail and packages when required.
- Manage all logistics relating to public meeting rooms
- Ensuring that detailed messages are passed on to relevant persons immediately
- Screening walk-ins
- Establishing and maintaining an electronic/manual diary for scheduled appointments
- Handling basic queries related to the company’s products, services and/or people

**Knowledge, skills and attributes**
- Proactive individual with a positive attitude towards work
- Display good interpersonal skills used to deal effectively with internal and external stakeholders.
- Ability to exercise sound judgement and display the ability to deal effectively with conflict
- Exceptional telephone etiquette
- Excellent verbal and written communication skills
- Professional attitude and appearance
- Excellent organisational skills
- Customer service attitude
- Ability to prioritise tasks and multitask
- Effective listening skills
- Ability to remain calm
- Ability to make quick decisions
- Excellent interpersonal skills

**Academic qualifications and certifications**:

- Relevant secondary qualification or equivalent

**Experience required**:

- Relevant working experience in a similar position
- Some working experience in a related environment
- Proven experience handling a multi-line switchboard

**What will make you a good fit for the role?**

Good English communication

Good social skills & problem solving

**A career at NTT means**:

- Being part of a **global pioneer -** where you gain exposure to our Fortune 500 clients and world-leading global technology partners and work with a network of over 40,000 smart and diverse colleagues across 57 countries, delivering services in over 200 countries.
- Being at the forefront of **cutting-edge technology -** backed with a 150-year heritage of using technology for good. With 40% of the world’s internet traffic running on our network and where Emoji were first invented, you can be proud of the group’s many new ‘firsts’.
- ** Making a difference -** by doing meaningful work that helps to shape the future for our clients, and across industries and communities around the world.
- Being **your best self -** in a progressive ‘Connected Working’ environment that promotes flexibility, connection and wellbeing. Where diversity and different perspectives are embraced to ensure equal opportunities for all.
- Having ongoing opportunities to **own and develop your career -** with a personal and professional development plan and access to the broadest learning offerings in the industry.