Airport Representative

**Company Description**
A unique ownership product offering the opportunity for five-star holidays in choice destinations. The vacation lifestyle is yours to explore with Anantara and affiliated destinations, from one exotic locale to the next, for your family today and generations to come.

At Anantara Vacation Club we always behave in the following way
- We have pride in the work we do, how we present ourselves, and how we communicate with our guests and our colleagues.
- We use our initiative and always find the best way to solve a problem for a guest or a colleague.
- We work as a team with colleagues across all departments to deliver the highest quality of service on all occasions.
- We always think of new ways to surprise and delight our guests.
- We treat guests and colleagues with dignity and respect. Everyone is important.
- We hold ourselves to the highest standards of honesty and integrity.
- We are proud to represent our Club and our country to guests from all over the world.

**KEY DUTIES AND RESPONSIBILITIES**

Please note that this is not an exhaustive list of everything that needs to be done. Anantara Vacation Club employees always find new ways to look after the business, their guests, and their colleagues. Within this, the key responsibilities for this position are:

- Welcoming guest at the airport.
- To anticipate all guest needs and handle all guest inquiries.
- Assisting arriving guest with luggage.
- To participate in the effective day to day operation at the airport.
- To have complete knowledge of the hotel products and services, including villa types, rates, relative features and facilities, food and beverage outlets and promotions, spa and health club, and other properties.
- Liaises with Limousine’s driver for a smooth airport pick up experience.
- To greet and acknowledge all guests, welcoming them in a polite and friendly manner.
- To assist guests who require special attention.
- Reporting every guest arrival to the Resort.
- To assist in ensuring that the transportation arrangements of the Resort work perfectly, including the coordination of taxi’s, private vehicles, limousines and other vehicles.
- Assist all other areas of AVC and the Resort when required.

Liaise with Airport GSR, call centres, Marketing Admin, Limousine companies, Airport supporter Team for as if may requested to complete daily task may need.
**Qualifications** HOW YOU CAN SUCCEED IN THIS ROLE**

Within Anantara Vacation Club, the top-performing people who do this job always demonstrate the following attitude:
Working with Others:

- They always try to anticipate and exceed the needs of customers and colleagues
- They use their own initiative and good judgement to solve problems in a calm and efficient way
- They enjoy working with others to achieve common goals. They volunteer as required to ensure the success of the team
- They act with personal professionalism and integrity at all times

Taking Responsibility:

- They always conduct business honestly and fairly. They keep sensitive information confidential.
- They can prioritise their workload effectively and be organised and structured at work
- They manage their time and pay attention to detail. They know their jobs and are able to work without close supervision.
- They display a positive attitude, even under pressure. They personally check their work to ensure its accuracy.

Delivering Results:

- They are committed to meeting and exceeding all performance standards
- They constantly look to develop their own professional skills and abilities
- They perform job tasks in line with established policies and procedures
- They always try to provide a top-quality experience to all our guests.

**Additional Information