Guest Services Agent

19 hours ago

ภเกต, Thailand Marriott International, Inc Full time

**Job Number** 24168818
**Job Category** Rooms & Guest Services Operations
**Location** The Westin Siray Bay Resort & Spa Phuket, 21/1, 21/3, 21/4, 21/6 Moo 1, Phuket, Phuket, Thailand VIEW ON MAP
**Schedule** Full-Time
**Located Remotely?** N
**Relocation?** N
**Position Type** Non-Management

***

Process all guest check-ins, check-outs, room assignments, and room change/late check-out requests. Secure payment; activate/reissue room keys. Ensure rates match market codes, document exceptions. Verify/adjust billing for guests. Communicate to appropriate staff when guests are waiting for an available room. Advise guest of messages. Clear departures in computer system. Coordinate with Housekeeping to track room status and guest concerns. File guest paperwork or documentation. Operate telephone switchboard station. Run and check daily reports, contingency lists, and credit card authorization reports. Supply guests with directions and information. Answer, record, and process all guest calls, requests, questions, or concerns; follow up to ensure each has been met to guests’ satisfaction. Arrange transportation for guests/visitors. Count and secure bank at beginning and end of shift. Cash-guests' checks, process all payment types, vouchers, paid-outs, charges, and provide change. Notify Loss Prevention/Security of any reports of theft.

Follow company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships; support team to reach common goals; listen and respond appropriately to the concerns of employees. Comply with quality assurance standards. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.

PREFERRED QUALIFICATIONS

Education: High school diploma or G.E.D. equivalent.

Related Work Experience: No related work experience.

Supervisory Experience: No supervisory experience.

License or Certification: None
- Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law._

  • Guest Service Agent

    1 week ago

    ภูเก็ต, Thailand Marriott International, Inc Full time

    **Additional Information** Guest Service Agent **Job Number** 24075260 **Job Category** Rooms & Guest Services Operations **Location** Le Méridien Phuket Beach Resort, 29 Soi Karon Nui, Tambon Karon, Phuket, Phuket, Thailand VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Process all...

  • Guest Services Agent

    3 days ago

    ภูเก็ต, Thailand Marriott International, Inc Full time

    **Job Number** 23206146 **Job Category** Rooms & Guest Services Operations **Location** JW Marriott Phuket Resort & Spa, 231 Moo 3 Mai Khao, Phuket, Phuket, Thailand VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Process all guest check-ins, check-outs, room assignments, and room...

  • Russian Guest Services Agent

    4 days ago

    ภูเก็ต, Thailand Marriott International, Inc Full time

    **Additional Information** **Job Number**24198828 **Job Category**Rooms & Guest Services Operations **Location**Le Meridien Phuket Beach Resort, 29 Soi Karon Nui, Tambon Karon, Phuket, Phuket, Thailand, 83100 **Schedule**Full Time **Located Remotely?**N **Position Type** Non-Management *** Process all guest check-ins, check-outs, room assignments, and room...

  • Night Guest Service Agent

    1 week ago

    ภูเก็ต, Thailand Marriott International, Inc Full time

    **Additional Information** **Job Number**25072554 **Job Category**Rooms & Guest Services Operations **Location**Four Points by Sheraton Phuket Patong Beach Resort, 198/8-9 Thawewong Road, Patong Beach, Phuket, Thailand, 83150 **Schedule**Full Time **Located Remotely?**N **Position Type** Non-Management *** Process all guest check-ins, check-outs, room...

  • Guest Service Agent

    1 week ago

    ภูเก็ต, Thailand HPL Hotels and Resort Full time

    Responsible for the efficient rooming of hotel guests accordingly to established procedures. Prepare and maintain records relevant to the guests staying in the hotel. Maintain and control room status to achieve optimum occupancy and average rate. Co-ordinate with other Departments and be fully conversant with all cashiering duties. Be aware of any events,...

  • At Your Service Agent

    6 days ago

    ภูเก็ต, Thailand Marriott International Full time

    *** Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; and protect company assets. Welcome and acknowledge all guests according to company standards, anticipate and address guests’ service needs, assist individuals with disabilities, and thank...

  • Reservation Sales Agent

    1 week ago

    ภูเก็ต, Thailand Marriott International, Inc Full time

    **Additional Information** **Job Number**25037532 **Job Category**Reservations **Location**Le Meridien Phuket Beach Resort, 29 Soi Karon Nui, Tambon Karon, Phuket, Phuket, Thailand, 83100 **Schedule**Full Time **Located Remotely?**N **Position Type** Non-Management *** Process all reservation requests, changes, and cancellations received by phone, fax, or...

  • Reservations Agent

    5 days ago

    ภูเก็ต, Thailand Marriott International, Inc Full time

    **Additional Information** **Job Number**25138130 **Job Category**Reservations **Location**The Naka Island a Luxury Collection Resort & Spa Phuket, 32 Moo 5 Tambol Paklok, Phuket, Phuket, Thailand, 83110 **Schedule**Full Time **Located Remotely?**N **Position Type** Non-Management *** Process all reservation requests, changes, and cancellations received by...

  • At Your Service Agent

    1 week ago

    ภูเก็ต, Thailand Marriott International, Inc Full time

    **Job Number** 23202854 **Job Category** Rooms & Guest Services Operations **Location** Phuket Marriott Resort & Spa Merlin Beach, 99 Muen-Ngoen Road, Phuket, Phuket, Thailand VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Follow all company policies and procedures; ensure uniform and...

  • Reservation Sales Agent

    1 week ago

    ภูเก็ต, Thailand Marriott International, Inc Full time

    **Additional Information** **Job Number**25151921 **Job Category**Reservations **Location**Four Points by Sheraton Phuket Patong Beach Resort, 198/8-9 Thawewong Road, Phuket, Thailand, Thailand, 83150 **Schedule**Full Time **Located Remotely?**N **Position Type** Non-Management *** Process all reservation requests, changes, and cancellations received by...