Service Team Leader

2 weeks ago

Thailand ABB Full time

**Service Team Leader**:
**At ABB, we are dedicated to addressing global challenges. Our core values: care, courage, curiosity, and collaboration - combined with a focus on diversity, inclusion, and equal opportunities - are key drivers in our aim to empower everyone to create sustainable solutions. That's our story. Make it your story.**:
**This position reports to**:
Service Team Leader

**Your role and responsibilities**:
In this role, you will have the opportunity to supervise a team of service engineers and technicians, ensuring timely and high-quality delivery of service offerings, solutions, and projects to customers. Each day, you will contribute to the execution of service strategy and growth by focusing on cost-effective service delivery and adherence guidelines. You will also showcase your expertise by driving service achievements through resource planning, allocation, and effective implementation of standard procedures and safety protocols. The work model for the role is: onsite This role is contributing to the Process Automation, Process Industries in Thailand. You will be mainly accountable for: - Ensuring customer focus, urgency, and care in your direct area of responsibility, building sustainable customer relationships for growth, satisfaction, and retention. - Driving the development of processes and practices based on customer feedback (Net Promoter Score) to consistently improve customer experience. - Allocating, driving, and monitoring work based on order content, delivery time, competencies, and workload. Managing a team of service professionals, guiding their development, and ensuring effective organization and direction within your area of responsibility.

**Qualifications for the role**:

- Bachelor’s degree in engineering, Automation, or a related field.
- Minimum of 5 years of experience in service engineering, with at least 2 years in a supervisory role.
- Strong knowledge of process automation and control systems.
- Proficiency in resource planning and allocation.
- Strong customer focus with the ability to build and maintain customer relationships.
- Problem-solving and decision-making capabilities.
- Ability to work onsite and willingness to travel as needed.

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