Content Moderator, Native Japanese Team Lead

2 weeks ago

กรงเทพมหานคร, Thailand Jobs Meet Devs Full time

The responsibility of the team leader is to ensure that organizational metrics and goals are met by rallying and motivating a team of up to 20 team members
**Skill**: Experience in Content Moderation

**Responsibilities**:
Motivate and strategize how the team will meet efficiency, productivity, and consistency targets.
Ability to understand the critical-to-quality (CTQ) parameters that affect the process and work on them.
Perform twice a month check-point on the analyst’s performance using scorecards as a point of discussion.
Chart a career development plan for the analysts and provide guidance on how to achieve personal and career goals.
Elevate and escalate red flags to management on a duty of care perspective
Ensure that team schedules are communicated; leave requests are attended to and team attendance is monitored. Chronic absentees should be managed.
Guarantee that base operational expectations and information security policies are enforced
Identify improvement opportunities in workflows and suggest solutions. Create a culture of innovation
- Facilitate team meetings and team huddles
- Create an engaging and fun work atmosphere for the team
- First point of escalation and clarification on HR-related matters and concerns
- Course correct non-performing metrics and analysts through root cause analysis and solid action planning
- Perform monthly sit down sessions to gather insights and innovation ideas
- Execute administrative functions inside the team (i.e. time report reviews) and HR
disciplinary actions (if needed)
- Ensure that SMEs are performing their duties and responsibilities
**KEY QUALIFICATIONS/SKILLS**:

- Graduate with 2-6 years of working experience, preferably with experience in leading team.
- One should be ok watching the egregious/sensitive content
- Ability to motivate teams and rally the group toward organizational goals
- Excellent oral and written communication skills.
- Someone coming from COMO /content moderation background
- Passion for learning and creative problem-solving.
- Strong knowledge of cultural context in the user countries supported
- Good knowledge of language of the countries supported is an advantage
- Analytical frame of mind.
**Other skills**:

- Accurate and efficient with very good organizational skills and ability to manage tasks
simultaneously.
- Adaptable to learn new processes, concepts, and skills.
- Demonstrates the ability to work as part of a team adding positive attitude and
business focus
- Ability to work in a fast-paced work environment
- Enjoying challenging opportunities
- Ability to communicate in a dynamic environment throughout all management levels
- Ability to solve urgent matters and work under pressure
- Reliable, proactive approach to entrusted tasks
**Working Conditions**:

- Moderate to no travel depending on project involvement
- Client holidays are observed
- Cyclical work shift including work hours at night
- Overtime may be required once in a while

**Salary**: From ฿100,000.00 per month

Ability to commute/relocate:

- กรุงเทพมหานคร: Reliably commute or planning to relocate before starting work (required)

Application Question(s):

- Do you have at least 2 years of working experience leading a Content Moderation team?
- Are you a Native Japanese?
- Do you have the ability to understand the critical-to-quality (CTQ) parameters that affect the process and work on them?
- Do you have a Bachelor's Degree?

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