Japanese Job Vacancies

**Job Title: Content Moderator (Japanese-English)**

**Responsibilities**:

- Review and moderate user-generated content to ensure compliance with community guidelines and policies
- Provide accurate and timely responses to user inquiries and reports
- Escalate issues to appropriate teams as needed
- Contribute to the development and implementation of content moderation strategies and best practices
- Maintain a high level of emotional intelligence and professionalism when dealing with sensitive content
- Work in a shift rotation (24/7 : 5 working days/ 2 off days)

**Requirements**:

- At least a bachelor’s degree
- Experience in content moderation is a plus, but fresher is welcome to apply
- Excellent communication skills in both Japanese and English (speaking, reading, and writing)
- Ability to work under pressure and meet deadlines
- Strong emotional intelligence and ability to handle sensitive content
- Willingness to work in shift rotation

**Salary and Benefits**:

- Base salary of 64.5k THB per month (negotiable based on current and expected salary)
- Living allowance of 6,500 THB
- Performance incentives of 1k THB
- Diligent allowance of 750 THB

**Job Title: Content Moderation Team Lead**

Location: Bangkok

**Salary**: 100k - 110k Thai Baht

**Responsibilities**:

- Strategize and motivate the team to meet efficiency, productivity, and consistency targets
- Understand the critical-to-quality (CTQ) parameters that affect the process and work on them
- Conduct bi-monthly check-point on the analyst's performance using scorecards as a point of discussion
- Chart a career development plan for the analysts and provide guidance on how to achieve personal and career goals
- Elevate and escalate red flags to management on a duty of care perspective
- Ensure that team schedules are communicated, leave requests are attended to, and team attendance is monitored
- Enforce base operational expectations and information security policies
- Identify improvement opportunities in workflows and suggest solutions
- Facilitate team meetings and team huddles
- Create an engaging and fun work atmosphere for the team
- Course correct non-performing metrics and analysts through root cause analysis and solid action planning
- Perform monthly sit-down sessions to gather insights and innovation ideas
- Execute administrative functions inside the team (i.e., time report reviews) and HR disciplinary actions (if needed)
- Ensure that SMEs are performing their duties and responsibilities

**Qualifications**:

- Bachelor's degree with 2-6 years of working experience, preferably with experience in leading a team
- Ability to motivate teams and rally the group toward organizational goals
- Excellent oral and written communication skills
- Passion for learning and creative problem-solving
- Strong knowledge of cultural context in the user countries supported
- Good knowledge of the language of the countries supported is an advantage
- Analytical frame of mind
- Must be comfortable watching egregious/sensitive content
- Experience in content moderation is a plus

**Other Skills**:

- Accurate and efficient with very good organizational skills and ability to manage tasks simultaneously
- Adaptable to learn new processes, concepts, and skills
- Demonstrates the ability to work as part of a team adding positive attitude and business focus
- Ability to work in a fast-paced work environment
- Enjoying challenging opportunities
- Ability to communicate in a dynamic environment throughout all management levels
- Ability to solve urgent matters and work under pressure
- Reliable, proactive approach to entrusted tasks

**Working Conditions**:

- Moderate to no travel depending on project involvement
- Client holidays are observed
- Cyclical work shift including work hours at night
- Overtime may be required

**Job Title: Subject Matter Expert (Commo & Content Moderation)**

Location: Bangkok, Thailand

**Salary**: 85k - 95k TBH

Language Proficiency: English (B2 level) native Japanese speaker

**About the Role**:
As the Subject Matter Expert (SME), you will be responsible for ensuring that the team meets all agreed client SLAs and performance parameters. You will act as the team leader's backup and be responsible for developing a cohesive team that is integrated with the company's vision and core values.

**Key Responsibilities**:

- Monitor and ensure the team meets all agreed client SLAs and performance parameters
- Firm quality parameters and targets for each process
- Identify the training needs of quality teams and impart training accordingly
- Coordinate with the operations team to ensure all parameters are met
- Develop strong interpersonal relationships with the team to foster their development and career advancement
- Act as a single point of contact with the team and senior management through effective communication on key deliverables
- Ensure quality reporting and work with operations to build a highly effective measurement and