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Customer Service Representative, Service Team
3 weeks ago
Ensures accurate cost and revenue account are associated with parts, labor and expenses on each call, which requires solid understanding of cogs accounts, service types and service areas both internal and external to Thermo Fisher.
Determines shipping method based on numerous factors including part size and weight, contractual agreements with the customer, severity of system issue, and preferred carrier.
Acts as customer liaison with Accounts Receivable to determine billing issues and find resolution.
Maintains records regarding customer returns, deliveries, changes, pricing, and return credit problems.
Issues quotes for parts sales as requested by customers and field service engineers.
Maintains professionalism in working relationships with team, customers and others within the company. Role model for newer team members in how to communicate well in all situations.
Ensure all areas of personal responsibility are handles promptly, accurately, and with outstanding customer service.
Ad-hoc tasks/duties assigned by Superior.
The Requirements.
Requires outstanding problem solving, follow-through, attention to detail and organizational skills.
Fluent in English and Thai Language.
Knowledge of incoterms.
Service Contract review competence (i.e. review terms & conditions in the service contract).
Ability to multi-task in an extremely fast paced environment.
Moderate IT Skills (Microsoft packages, ERP system experience).
Ability to maintain professionalism and courtesy under pressure.
Critical soft skills include self-motivation, the ability to multi-task and remain composed under pressure, professionalism, written and oral communication skills, and strong team and customer orientation.
Consistently communicates with customers, peers, and other Thermo fisher employees in a helpful, friendly, and professional manner.
