Air Coordinator

Our client is in business to change the lives of our travelers, employees, and communities in which we work and travel. As the largest US direct marketer of international travel, adventure, and discovery for Americans aged 50-plus with 40 regional offices Worldwide, we continue to expand our business around the World. Our exceptional growth has created the need for professional talents.

**Responsibilities**
- Managing the international and domestic air ticket bookings for worldwide Travelers as per the company’s standard budget and guidelines.
- Leading and coordinating projects to achieve Air Excellence goals.
- Handling daily reviews of all audiobook PNRs for completeness and accuracy.
- Handling daily reviews, updates, and confirming ticket changes within the time frame.
- Coordinating and monitoring program timelines and ensuring ticketing issuance deadlines are met.
- Arranging and confirming program details and logistics such as seats and meal requests and block space.
- Being responsible for the customers’ survey to identify the area of improvement and provide effective and sustainable solutions.
- Serving as a liaison between Bangkok and Boston management, Air Sales & Service, and Worldwide offices. Work with these teams to resolve any operational issues.
- Working with the airline to ensure all PNR issues are resolved and recorded.
- Handling financial review and analysis of each program.
- Supporting multiple Operations or Regional Managers on a variety of programs and program types.
- Creating an Action in all Urgent schedule changes.

**Qualifications**
- Minimum 3-5 years of experience in the international travel trade in a similar capacity
- A must to be familiar with GDS Amadeus Selling Platform Connect (reservation & ticketing)
- Strong interpersonal, and excellent communication skills
- Work with other team members to find innovative and efficient solutions.
- Pleasant & Can-Do attitude, professional, proactive, fast learner, highly accountable, well organized, detail-oriented, quality-oriented, team-oriented, ability to work well under pressure in a fast pace environment.
- Problem-solving and decision-making skills.
- Ability to assume new tasks and find workflow solutions to increase individual, team, and departmental goals