Avp Relationship Manager

1 day ago

Thailand HSBC Full time

International Subsidiary Banking (ISB) is CMB’s international proposition which aims to provide banking coverage to the subsidiaries of Commercial Banking (CMB) customers within the Large Corporate and Mid-Market Enterprise segments.

The ISB strategy is to provide consistent, in-depth and dedicated coverage across the HSBC network with the end goal to deepen our relationship with our customers. The ISB business is a significant contributor of revenue to CMB and consists of a network of dedicated bankers across more than 50 countries.

The International Subsidiary Banking (ISB) Relationship Manager manages a portfolio of ISB customers, with accountability for sales, service, risk and operational delivery. These clients have varying needs including complex multi-product needs.

We are now inviting qualified individuals to join this team in the role of AVP Relationship Manager, ISB

**Principal Accountabilities**:

- Grow sustainable revenues from the existing customer portfolio and through targeted acquisition of new quality customers
- Work collaboratively with other Global Businesses, product and service partners to identify opportunities to connect customers to opportunities and strengthen the relationship
- Develop effective strategies to manage customer relationships, anticipate customer needs and provide a superior quality service to position HSBC as the market leader in this segment
- Deliver a high quality service by owning customer engagement, striving for excellence in all interactions with (prospective) customer or other professionals, and always acting according to the highest professional standards
- Establish an effective working relationship with risk in order to validate the accuracy of the customer risk profile, and ensure sustainable asset growth
- Ensure timely and accurate maintenance of customer information, including Know your Customer (KYC) requirements
- Deliver fair outcomes for our customers and ensure own conduct maintains the orderly and transparent operation of financial markets
- Contribute to team development, effectiveness and success by sharing knowledge and good practice, working collaboratively with others to create a productive, diverse and supportive working environment
- Keep abreast of external factors influencing international business, economic, cultural, geographical, procedural and regulatory requirements

Requirements
- Experience in banking industry, especially in Corporate/Commercial Banking Department or as Relationship Manager
- Credit and analytical skills an advantage
- Knowledge of banking products and internal HSBC systems an advantage
- Excellent interpersonal skills with a consultative selling approach and good presentation skills
- Possession of a positive attitude to customer-service handling
- Command of both spoken and written English.

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