Itc Supervisor

**ITC Supervisor**:
**Invoice to Collection (ITC) Management**
- Oversee the processing, reporting, transactions, re-evaluations and closing process all ITC matters including:

- Credit management
- Collections
- Ensure high quality and accuracy of work and service by AR team through regular review, checks and approval
- Ensure that AR function follows proper procedures in accordance with corporate company accounting policy
- Proactively identify, rectify and follow-up errors and causes of errors and resolve complex or critical process issues which go beyond AR team member’s capabilities
- Maintains thorough knowledge of all aspects of credit control / collection matters
- Oversees the monthly, quarterly and year-end closing process and coordinate with respective parties as required (e.g. other teams, customer contact)
- Manage generation and analysis of reports
- Assist in developing policies and procedures where required to ensure that service levels are met
- Facilitate coordination with required parties on monitoring and metrics reporting to assess performance of the individual team members
- Develop, build and maintain relationships with Business Unit, 3rd party collection service agent & GS team in Manila
- Oversee the processing, reporting, and transactions of Credit limit master data creation and maintenance

**Continuous Improvement**
- Work with regional ITC team to identify opportunities for continuous process improvement / innovate solutions / system enhancements related to the ITC function
- Assist with determining and implementing best practices to maximize efficiency and effectiveness

**People Management**
- Develop, manage and adjust ITC team goals as required
- Manage and monitor ITC team performance on a regular basis to ensure that service levels and targets are met; and take corrective action when required
- Create a positive and safe work environment that fosters team performance in ITC function
- Cultivate a customer-oriented service mindset in the team
- Provide leadership, coaching, training and guidance team so that the team achieves required standards
- Conduct meetings and team building activities to retain and motivate staff
- Set performance objectives and evaluate performance of direct reports
- Counsel direct reports on performance improvement and career development
- Resolve any team conflict with sensitivity, tact and fairness

**Audit and Compliance**
- Ensure current processes, internal controls, systems, databases and information security are up to date and comply with current legislation
- Maintain required documentation and filing to satisfy internal and external audit requirements
- Assist in audit and legal compliance as required
- Review excessive and conflicting access of team members

**Qualifications**:
**Qualifications**
- Bachelor Degree in Accounting
- 2 - 3 years of experiences in Collections and credit management