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Customer Service Associate

2 weeks ago

วฒนา กรงเทพมหานคร, Thailand Property Scout Thailand Full time

Make a high volume of outbound calls to both new and existing clients, with the goal of pre-qualifying potential buyers for real estate developer projects.
Provide excellent customer service by understanding buyer needs and presenting relevant property options that may align with their interests.
Screen and qualify both inbound and outbound leads, ensuring they meet project criteria before forwarding them to the sales team.
Accurately record customer interactions, lead qualifications, and follow-up notes in the CRM system to maintain an organized pipeline.
Re-engage lost buyers by reigniting their interest in available developments and bringing them back into the flow.
Distribute qualified leads to the most appropriate agents based on the buyer's needs, ensuring a smooth handoff for further engagement.
Stay updated on current real estate projects and marketing strategies to provide accurate information during client interactions.
**Relationship Building**: Build and maintain strong relationships with buyers, ensuring they feel supported and valued throughout their experience with us.
Contribute to the overall success of the sales team by facilitating a consistent flow of high-quality leads.
Bachelor's degree in Business or marketing or other related fields.
Experience in customer service or a similar feedback-oriented role.
Excellent communication and interpersonal skills.
Strong attention to detail and organizational abilities.
A proactive approach to problem-solving and issue resolution.
Ability to work collaboratively in a team environment.
**Faculties preferred**: Business Administration, Marketing
**Job skills required**: English, Problem Solving, Good Communication Skills, Service-Minded, Customer Relationship Management (CRM)