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Platform Officer

2 weeks ago

กรงเทพมหานคร, Thailand Advanced Info Service Plc. Full time

Job Posting Location Bangkok
Job Summary Digital SCRUM Management and Call Flow Development
Job Description Advanced understanding of IVR/Voice AI Technology and basic call flow development related backend service integration for fully self service design Business and Technology Service design for SCRUM Being PO of SCRUM digital self service room. Providing end user with an efficient system that deliver timely and accurate response using mínimal step. Conduct internal system tests, measuring the systems abilities and accuracy as business requirement. Plans and prepares Service Development Workflow. Facilitates and conducts live customer testing; monitors results and identifies need modifications and post production tuning. Recruiter Apirak Sribavorntada (อภิรักษ์ ศรีบวรธาดา)