Guest Services Assistant

7 days ago

สงขลา, Thailand AirAsia Full time

**Job Description**:
**Responsibilities**
- Boarding Passenger : Documentation check: passport checking (International) and I.D. matching (Domestic), at boarding gate
- Providing information to AOT about flight times, gate changes, delays, and other pertinent information
- Deplaning passenger from the aircraft.
- Providing assistance to passenger if any special need: wheelchair, Not To Land passenger, etc.
- Ensuring Guest Service operations are conducted in accordance with applicable regulations, compliance with Civil Aviation Authority of Thailand requirements and standards of Thai AirAsia.
- Handling documents:(Managing Trip Flight Record ) GD, crew sign Pax Manifest Cargo Manifest
- Submitting flight documents to airport tax, airport flight procedure, immigration, custom and health control
- Checking and reconcile number of boarded passenger for airport tax.
- Issuing Document in case passenger did not receive baggage ( on arrival )
- Other as per GSO assigned

**Qualifications**:

- Bachelor's Degree in any filed with customer service or ground service experience
- Experience in working as Guest Service, Ground Service, Customer Service in Airline Industry is advantageous
- Pleasant, friendly, mature, humble, honest, meticulous; self-starter; able to perform under pressure in a challenging environment
- Proficient in oral and written English and Thai or local language where staff is located
- Able to work on shift with flexible hours
- Possess good interpersonal and communication skills with TOEIC scores above 600 is advantageous

**We are all different** - one talent to another - that is how we rely on our differences. At AirAsia, you will be treated fairly and given all chances to be your best.We are committed to creating a diverse work environment and are proud to be an equal opportunity employer.

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