Boutique Manager

2 weeks ago

กรงเทพมหานคร, Thailand Richemont Full time

Since 1874, Piaget has been committed to bringing the spirit of Luxury to life thanks to a constant quest for creativity, an unlimited innovation and a respect for excellence. All this being possible thanks to a fully integrated Manufacture mastering watchmaking and high jewelry know-how.

Piaget excels in everything that is rare, precious and exceptional.

Always do better than necessary: the Piaget founder’s motto still remains the guiding principle for all our colleagues across the world who, every day, make Piaget grow with passion.

Since 1874, Piaget has been committed to bringing the spirit of Luxury to life thanks to a constant quest for creativity, an unlimited innovation and a respect for excellence. All this being possible thanks to a fully integrated Manufacture mastering watchmaking and high jewelry know-how. Piaget excels in everything that is rare, precious and exceptional.

Always do better than necessary: the Piaget founder’s motto still remains the guiding principle for all our colleagues across the world who, every day, make Piaget grow with passion.

**MAIN PURPOSE**

The Boutique Manager is responsible for the development and optimization of the boutique performance and profitability by managing the boutique team, ensuring excellence in boutique operations and client service.

He/She is the warrant of the achievement of the business targets in his/her boutique by ensuring an exceptional client experience and operational excellence. As a leader, he/she manages his/her teams in line with the Maison’s values and supports talent development for individual careers and collective team performance.

**KEY RESPONSIBILITIES**

**Boutique Performance**
- Define together with the Retail Manager (Brand Manager) the annual strategy and objectives of the Boutique.
- Monitor sales targets and KPI’s (defined by the Retail Manager and the Brand) and implement annual action plans.
- Develop partnerships with concierges and intermediates with clear goals and guidelines.
- Implement Retail guidelines and tools defined by your Retail Manager and the Brand.
- Make regular benchmark in your mall/ city to control your market share and define business opportunities.
- Provide monthly reporting to your Retail Manager (sales, traffic, KPIs, follow up, missed sales, stock issues, CS, discount ) and propose corrective actions.
- Elaborate annual boutique commercial plan

**Client and guest treatment**
- Behave as an Ambassador of the Brand inside and outside the Boutique.
- Provide the highest level of service and care **to all customers.**:

- Provide a “wow” treatment to your clients as many times as you can.
- Handle with the highest professionalism all customer service and client issues and involve your Retail Manager and Brand Manager if needed.
- Implement an effective data capture & follow up system for clients, prospects, CS and reservations and make regular checks with the team. To be used during daily briefings.

**Team management**
- Direct Management of Boutique staff and daily control of security guards.
- Animate daily brief according to guidelines.
- Make regular “one to one” meetings with your sales staff.
- Evaluate your sales staff through the annual PMP process, fix their objectives and KPI’s according to guidelines and make regular assessment during the year.
- Propose and discuss with the Retail Manager, your staff evolution plans in terms of benefits, bonus and career development.
- Delegate operational activities and establish clear responsibilities within your team.
- Diffuse and animate your team with commercial actions (challenges, incentives, events) and information about the Brand’s activity.
- Transmit and control the relevant documents (invoices, third party commissions ) to your Retail Manager for the calculation of individual monthly commissions and incentives.
- Coach your staff “on the job” and make sure they have appropriate trainings to reach their targets in terms of sales, KPI’s
- Make sure on a daily basis that the grooming guidelines are fully respected.
- Establish with your Retail Manager the mapping of your boutique teams (with Insights or other local tools) and make sure you recruit complementary profiles and constitute teams who are able to achieve objectives.
- Ensure sales planning and vacations are made properly in accordance with Business necessities.
- Establish the yearly training plan in coordination with your Retail Manager.
- Develop a Business oriented approach and positive mindset in your boutique, through role plays, team building.

**Boutique Operations**
- Implement guidelines defined by your Retail Manager and the Brand to ensure full compliance with sales, financial and security procedures.
- Ensure Boutique check list is fully implemented and that Brand’s guidelines are respected with no exception (merchandising, catering ).
- Analyze Mystery shopping / Voice of Client feedbacks with your Retail Manager and set up corrective a

  • Boutique Manager

    7 days ago

    กรุงเทพมหานคร, Thailand Van Cleef & Arpels Full time

    Reference Code: 97547**Boutique Manager**: - Bangkok, 10, TH- Permanent**WHO ARE WE?** A High Jewelry Maison with a strong heritage who promotes exceptional know-how in an enchanting and creative environment! Our Maison is looking for talented individuals who contribute to developing and transmitting their expertise with care and no compromise. At Van...

  • Boutique Manager

    2 weeks ago

    กรุงเทพมหานคร, Thailand Van Cleef & Arpels Full time

    Reference Code: 83702**Boutique Manager**: - Bangkok, 10, TH- Permanent**WHO ARE WE?** A High Jewelry Maison with a strong heritage who promotes exceptional know-how in an enchanting and creative environment! Our Maison is looking for talented individuals who contribute to developing and transmitting their expertise with care and no compromise. At Van...

  • Boutique Manager

    2 weeks ago

    กรุงเทพมหานคร, Thailand IWC Full time

    Reference Code: 58662 **Boutique Manager**: Bangkok, 10, TH Permanent Our strength lies not in our similarities but in revealing the exceptional diversity of our cultures and colleagues. We leverage the advantage of being a global company with an international workforce. We employ the best experts who we trust to make informed decisions, who dare to...

  • Boutique Manager

    2 weeks ago

    กรุงเทพมหานคร, Thailand Skill Box Thailand Full time

    Responsible for sales drives in increasing boutiques sales to hit the target - Set targets to your department managers and define their targets per product categories in line with the budget of the boutique. - Communicate business updates regularly and efficiently to the Head Office. - Optimizing stock levels and sell through by knowing the trends and...

  • Assistant Boutique Manager

    2 weeks ago

    กรุงเทพมหานคร, Thailand Van Cleef & Arpels Full time

    Reference Code: 99852**Assistant Boutique Manager**: - Bangkok, 10, TH- Permanent**Who are we?** A High Jewelry Maison with a strong heritage who promotes exceptional know-how in an enchanting and creative environment. Our Maison is looking for talented individuals who contribute to developing and transmitting their expertise with care and no compromise....

  • Boutique Manager

    1 week ago

    กรุงเทพมหานคร, Thailand Richemont Full time

    Our strength lies not in our similarities but in revealing the exceptional diversity of our cultures and colleagues. We leverage the advantage of being a global company with an international workforce. We employ the best experts who we trust to make informed decisions, who dare to implement their ideas and who take ownership of their actions. No matter where...

  • Boutique Manager

    2 weeks ago

    กรุงเทพมหานคร, Thailand Piaget Full time

    Reference Code: 83743**BOUTIQUE MANAGER - PIAGET**: - Bangkok, 10, TH- PermanentSince 1874, Piaget has been committed to bringing the spirit of Luxury to life thanks to a constant quest for creativity, an unlimited innovation and a respect for excellence. All this being possible thanks to a fully integrated Manufacture mastering watchmaking and high jewelry...

  • Assistant Boutique Manager

    2 weeks ago

    กรุงเทพมหานคร, Thailand IWC Full time

    Reference Code: 58661 **Assistant Boutique Manager**: Bangkok, 10, TH Permanent Our strength lies not in our similarities but in revealing the exceptional diversity of our cultures and colleagues. We leverage the advantage of being a global company with an international workforce. We employ the best experts who we trust to make informed decisions, who...

  • Boutique Manager

    4 weeks ago

    กรุงเทพมหานคร, Thailand Christian Dior (Thailand) Co., Ltd. Full time

    Daily manage the team and ensure a good level of team spirit and energy. Ensure team are aware of and respect Dior strategy, goals and standards. Set realistic individual KPIs for the team. Coach and develop skills and knowledge of all team members using Dior tools and training materials. Inspire and set an example on all boutique activities and...

  • Boutique Manager

    23 hours ago

    กรุงเทพมหานคร, Thailand Christian Dior (Thailand) Co., Ltd. Full time

    Daily manage the team and ensure a good level of team spirit and energy. Ensure team are aware of and respect Dior strategy, goals and standards. Set realistic individual KPIs for the team. Coach and develop skills and knowledge of all team members using Dior tools and training materials. Inspire and set an example on all boutique activities and...

  • Longines Boutique Manager

    6 days ago

    กรุงเทพมหานคร, Thailand The Swatch Group Trading (Thailand) Limited Full time

    **Job description**: **Sales management** - Set sales targets and objectives in agreement with Local Brand Management. Clearly communicate targets and budgets - Motivate the staff. Ensure that staff training and other needs are met - Support Local Brand Management and Human Resources in recruiting staff - Carry out performance assessments and solve...

  • Longines Boutique Manager

    6 days ago

    กรุงเทพมหานคร, Thailand The Swatch Group Trading (Thailand) Limited Full time

    **Job description** Sales management** - Set sales targets and objectives in agreement with Local Brand Management. Clearly communicate targets and budgets - Motivate the staff. Ensure that staff training and other needs are met - Support Local Brand Management and Human Resources in recruiting staff - Carry out performance assessments and solve performance...

  • Assistant Boutique Manager

    1 week ago

    กรุงเทพมหานคร, Thailand Richemont Full time

    Our strength lies not in our similarities but in revealing the exceptional diversity of our cultures and colleagues. We leverage the advantage of being a global company with an international workforce. We employ the best experts who we trust to make informed decisions, who dare to implement their ideas and who take ownership of their actions. No matter where...

  • Boutique Manager

    7 days ago

    กรุงเทพมหานคร, Thailand Montblanc Full time

    Reference Code: 100661**Boutique Manager - Montblanc**: - Bangkok, 10, TH- PermanentFounded in 1906 as a manufacturer of writing instruments, MONTBLANC today creates exclusive products including watches, jewelry, writing instruments and leather goods which reflect our high demands with respect to culture, quality, design, tradition and craftsmanship. With...

  • Boutique Shop Manager

    4 days ago

    กรุงเทพมหานคร, Thailand HSH Group Full time

    Working alongside a high profile and prestigious team, we are seeking Boutique Shop Manager to support our F&B team - Work for a prestigious hotel in Bangkok - High profile position within The Peninsula Hotels - Favorable remuneration package **Responsibilities** - Manage inventory and consignment of items present at the boutique - Submit monthly sales...

  • Boutique Manager

    7 days ago

    กรุงเทพมหานคร, Thailand Montblanc North America Full time

    Bangkok, 10, TH- PermanentFounded in 1906 as a manufacturer of writing instruments, MONTBLANC today creates exclusive products including watches, jewelry, writing instruments and leather goods which reflect our high demands with respect to culture, quality, design, tradition and craftsmanship. With more than 25 subsidiaries and 600 boutiques MONTBLANC is...

  • Boutique Manager

    6 days ago

    กรุงเทพมหานคร, Thailand Nespresso Full time

    **Boutique Manager (Chiangmai) - Nespresso**: **POSITION SNAPSHOT**: Location: Chiangmai Company: Nestlé Business Unit/Division: Nespresso Full-time 5+ years of experience in retail and team management Good English & Thai communication is a must **A DAY IN THE LIFE...**: - Manage manpower planning to ensure optimal operational execution and service...

  • Boutique Manager

    2 weeks ago

    กรุงเทพมหานคร, Thailand Nestlé Full time

    **Job Details** POSITION SNAPSHOT Location: Bangkok Company: Nestlé Business Unit/Division: Nespresso Full-time 5+ years of experience in retail and team management Good English & Thai communication is a must A DAY IN THE LIFE... - Manage manpower planning to ensure optimal operational execution and service delivery. - Drive bottom-up sales forecast and...

  • Boutique Manager

    3 days ago

    กรุงเทพมหานคร, Thailand Piaget Full time

    Reference Code: 94267**BOUTIQUE MANAGER - PIAGET 1**: - Bangkok, 10, TH- PermanentSince 1874, Piaget has been committed to bringing the spirit of Luxury to life thanks to a constant quest for creativity, an unlimited innovation and a respect for excellence. All this being possible thanks to a fully integrated Manufacture mastering watchmaking and high...

  • Boutique Manager

    2 weeks ago

    กรุงเทพมหานคร, Thailand Nestlé Full time

    **Job Details** POSITION SNAPSHOT Location: Chiangmai Company: Nestlé Business Unit/Division: Nespresso Full-time 5+ years of experience in retail and team management Good English & Thai communication is a must A DAY IN THE LIFE... - Manage manpower planning to ensure optimal operational execution and service delivery. - Drive bottom-up sales forecast...