Client Manager

We exist to create positive change for people and the planet. Join us and make a difference too

Purpose of Position:
To deliver public training courses and in-house training solutions to the BSI standards of excellence, in order to develop knowledge and skills. To provide advice and train the trainer courses and mentor colleagues.

Key Responsibilities & Accountabilities:

- Advise, train and mentor other tutors including developing train-the-trainer courses to build capacity in the team of Tutors.
- Deliver BSI training courses in a manner that ensures that value is added to customers and their business/organization.
- Inform and update customers of BSI services to ensure their needs are met during training sessions.
- Provide delegates with information on how the training is aligned to the overall customer journey with BSI to raise customer awareness.
- Deliver excellent training courses/solutions and day-to-day interactions with customers and other key stakeholders to continually enhance the reputation and perception of BSI.
- Provide feedback to support course development in line with the new course and existing product development process.
- Provide assistance with the design of training solutions (E.g. classroom, electronic, correspondence, mentoring, coaching) to improve the quality and range of the training offered.
- Maintain and enhance appropriate professional qualification status in relevant disciplines to keep up to date in own area of expertise.
- Proactively engage with peers and key stakeholders to ensure continual improvement, in line with the BSI standards of excellence for training delivery.

Knowledge / Skills / Abilities:

- As C Code/ T Code / P Code
- Service-minded
- Ability to coherently deliver training courses across the full spectrum of the delegate profile (boardroom to shop floor)
- Knowledge of individual learning styles and how to address these through the design and development of training courses through the use of accelerated learning techniques.
- Ability to design and develop training courses and materials to meet specific aims
- Proven administrative and organizational skills, with the ability to meet deadlines and manage customer expectations
- Understanding of development processes, training needs analysis and training evaluation techniques
- Computer literate with strong abilities in Word, PowerPoint, and Excel in particular.
- Where appropriate, a qualified Lead Auditor in relevant disciplines.
- Extensive travel within the country and sometimes abroad is required, as is the ability to spend nights away from home
- Full, clean driving license.

About Us

BSI is a business improvement and standards company and for over a century BSI has been recognized for having a positive impact on organizations and society, building trust and enhancing lives.

Today BSI partners with more than 77,500 clients in 195 countries and engages with a 15,000 strong global community of experts, industry and consumer groups, organizations and governments.
Utilizing its extensive expertise in key industry sectors - including automotive, aerospace, built environment, food and retail, and healthcare - BSI delivers on its purpose by helping its clients fulfil theirs.
Living by our core values of Client-Centricity, Agility, and Collaboration, BSI provides organizations with the confidence to grow by partnering with them to tackle society’s critical issues - from climate change to building trust in digital transformation and everything in between - to accelerate progress towards a better society and a sustainable world.

BSI is an Equal Opportunity Employer dedicated to fostering a diverse and inclusive workplace.