Team Lead Customer Service

1 week ago

กรงเทพมหานคร, Thailand growthfn Full time

Job Overview:
Key Responsibilities:

- **Resolve Issues**: Identify and resolve customer issues effectively, escalating to the appropriate department when necessary.
- **Maintain Records**: Keep accurate records of customer interactions and transactions, including details of inquiries, complaints, and actions taken.
- **Provide Information**: Offer accurate and comprehensive information about products, services, and policies to customers in Japanese and English.
- **Follow Up**: Ensure timely follow-up with customers to verify that their issues have been resolved to their satisfaction.
- **Customer Feedback**: Collect and record customer feedback to help improve service delivery and product offerings.
- **Team Collaboration**: Work closely with other team members and departments to ensure a cohesive customer service experience.
- **Compliance**: Adhere to company policies and procedures, including data protection and confidentiality guidelines.
- **Continuous Improvement**: Participate in training and development opportunities to stay updated with product knowledge and enhance customer service skills.

**Requirements**:

- **Education**: High school diploma or equivalent; additional qualifications in customer service or related fields are a plus.
- **Experience**: Proven experience as a Customer Service Representative or similar role; experience in serving Japanese-speaking customers is highly desirable.
- **Language Skills**: Fluent in Japanese and English, both written and verbal.
- **Skills**:

- Excellent communication skills in both languages.
- Strong problem-solving abilities and attention to detail.
- Ability to handle stressful situations calmly and efficiently.
- Proficiency in using customer service software, CRM systems, and Microsoft Office Suite.
- Good organizational and time management skills.

Pay: ฿50,000.00 - ฿80,000.00 per month

**Experience**:

- Team Lead: 1 year (preferred)

**Language**:

- Japanese (preferred)

  • Customer Service Team Lead

    1 week ago

    กรุงเทพมหานคร, Thailand Azendo Full time

    We are looking for a dedicated and experienced **Customer Service Team Lead** to oversee and support our growing customer service team. This role is currently responsible for leading a team of 14 customer service agents and a shift lead, ensuring high-quality support, team performance, and smooth daily operations. **Requirements**: - Proven experience as a...

  • Team Lead Customer Service-japanese Speaker

    2 weeks ago

    กรุงเทพมหานคร, Thailand growthfn Full time

    **Key Responsibilities**: - Lead, mentor, and manage a team of customer service representatives to achieve performance targets. - Handle escalated customer inquiries and complaints in a professional and timely manner. - Monitor team performance, providing regular feedback and conducting performance reviews. - Develop and implement customer service policies...

  • Service Desk Team Lead

    2 weeks ago

    กรุงเทพมหานคร, Thailand G-Able Co., Ltd. Full time

    Lead the service desk team. Manage resources and monitor the team's work to be following the contract. Monitor reports and performance of the team. Perform remote duties on customer machines to resolve computer system problems. Performs problem analysis duties and forward problems that cannot be resolved to the 2nd line support Level. After opening the event...

  • Team Lead Customer Service

    1 week ago

    กรุงเทพมหานคร, Thailand Growthfn Sdn Bhd Full time

    **Responsibilities**: - Provide mentorship, guidance and career development to members of your team - Lead a high-performing team through an exciting transition to build problem solving, critical thinking, analytical and technical capabilities which will enable the department to develop deeper, more scalable solutions - Team management responsibilities for...

  • Customer Service Officer

    1 week ago

    วัฒนา, กรุงเทพมหานคร, Thailand Ayasan Service Co., Ltd. Full time

    บริการลูกค้า Provide the best service to customer. บริการหลังการขายและติดตามผล After Sale Service / Follow Up the result. นัดสัมภาษณ์งานกับผู้สมัคร Arrange an...

  • Lead Logistics Provider

    2 weeks ago

    กรุงเทพมหานคร, Thailand PRTR Full time

    Our client is a leading import-export provider. **Responsibilities**: The role will directly to the Thai Managing Director and will be responsible for the following key tasks: - Leading and managing the order management team (Export/ Import Team) end-to-end lead-time, visibility, and cost of the entire customer supply chain. - Monitoring, consolidating,...

  • Lead Customer Service

    1 week ago

    กรุงเทพมหานคร, Thailand Shopee Full time

    Department Operations - LevelEntry Level - LocationThailand - Bangkok The Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region and conducts root cause...

  • Project Operations

    6 days ago

    กรุงเทพมหานคร, Thailand Shopee Full time

    Department Operations - LevelExperienced (Team Lead) - LocationThailand - Bangkok The Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region and conducts root...

  • Project/services Manager

    2 days ago

    กรุงเทพมหานคร, Thailand SK Service Full time

    **จังหวัด** กรุงเทพมหานคร (เขตพระโขนง) **อัตราค่าจ้าง** ตามระบบบริษัท **รูปแบบงาน** งานประจำ (Full Time) **อัตรา** 1 สมัครงาน - เก็บงาน - พิมพ์ -

  • Customer Service Manager

    6 days ago

    กรุงเทพมหานคร, Thailand Nutreco Full time

    Location: Trouw Nutrition Asia Pacific (Bangkok office) **Job Type**: [Full-time] **About the Role** We are looking for a dynamic Customer Service Manager to lead our customer service team in managing orders, coordinating deliveries, and ensuring customer satisfaction. Our customers include distributors, farmers, and key accounts, both locally and...