Customs Brokerage Manager

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For the better. Together.

About this role
This position is in the Seafreight department stationed at Bangkok Headquarter, working as a leader in Thailand Customs Brokerage function, with a reporting line to the Head of Department.
Duties and responsibilities
1. Strategic Leadership & Compliance Oversight

- Lead Customs Specialist and Consultancy efforts, including HS Code classification, customs privileges, and Advance Rulings
- Oversee Customs Registration and Certifications (For example, AEO License, Free Zone License etc.)
- Conduct internal audits to ensure full compliance with Thai Customs rules and regulations
- Ensure full compliance with all relevant government departments related to Customs

2. Team Management & Operational Coordination

- Manage customs members across all locations
- Monitor clearance processes and ensure all KPI targets are met
- Resolve operational issues with both internal and external in timely manner
- Transfer knowledge and guide the team on improvements and preventative actions
- Provide training and guidance to personnel related to Customs work
- Provide recommendations and areas for improvement to Product Head

3. Government & Stakeholder Engagement

- Work and coordinate with government agencies, to ensure high quality of service and full compliance
- Travel across provinces to meet with Customs Officers and customers
- Regularly share up-to-date customs law and regulation knowledge with internal and external stakeholders

4. Issue Resolution & Quality Assurance

- Handle customs disputes, legal escalations, and complex issues
- Respond promptly to customs inquiries from internal and external customers
- Perform 100% screen and check on new and/or ad hoc customs entries before and after submission through Customs system
- Serve as backup for second checks if customer specialist is away or unavailable

5. Cross-Functional Collaboration

- Participate in joint sales calls with Sales, KAM, or Product teams to bring in new business
- Provide input, comment, solution, recommendations to Commercial and Product Teams when needed
- Handle other tasks as assigned by Head of Airfreight / Seafreight / Contract Logistics - Thailand

**Qualifications**:

- Minimum 10 years of relevant industry experience, with a strong background in freight forwarding
- Minimum 5 years of team management experience
- Holding Active Customs Specialist Certification (AEO License)
- Comprehensive knowledge of airfreight and seafreight customs processes and related documentation
- Proven ability to transfer knowledge, resolve customs issues, and develop innovative customs solutions
- Excellent team player with strong relationship-building skills
- Willingness to travel across provinces to meet with Customs Officers and customers as required
- Up-to-date knowledge of customs laws and regulations, with the ability to share this information with internal and external stakeholders
- Proficiency in English is advantageous

About the Job

About You

About our Benefits
- A strong Team Spirit and a lot of fun together
- A safe, multi-cultural and inclusive environment
- Individual opportunities for growth and development

Inklusion und soziale Vielfalt sind fest verankerte Werte in unserer Unternehmenskultur. Unabhängig von Geschlecht, Alter, etwaigen Behinderungen, Religion, ethnischer Herkunft oder sexueller Identität: Wir freuen uns darauf, dich kennenzulernen

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