Customer Success Manager

We are looking for a highly motivated and hard-working professional to join our Customer Success Team. You will serve as a trusted advisor to clients, helping them use our products to navigate the financial markets, meeting regulatory requirements and run their business.

Role Responsibilities:- Own customer health, adoption metrics, renewals and execution of customer success plans- Delivering highly engaging customized product demos based on user workflow and their requirements- Partner with sales leadership to provide insights on customer health with a focus on adoption, expansion opportunities and renewals- Provide insights to Market Development, Customer Operations and Customer Proposition on customer experience and industry trends to drive the voice of the customer in business strategy- Proactively engage and build deep relationships with key customer stakeholders to advise engagement strategy and build & advocates- Participate in industry events alongside the team to champion networking, brand presence, and stay up to date on industry trends- Contribute to overall vision and strategy of the Customer Success Management Group- Develop innovative ways of engaging and contributing to customers and businesses through LSEG products and services

Experience and Skills:

- Experience in client facing roles such as account management and/or relationship management roles across the Trading Workflow- Good financial markets knowledge ideally- Experience in on-boarding, set up, training/product demos, resolution and customer concern of issues, client retention- Able to use data to make decisions, understand /interpret data sets to analyse trends, simplify sophisticated problems and express themselves thoughtfully- Ability to challenge team members and be challenged, provide and receive feedback to achieve team goals- Excellent communication and presentation skills with ability to flex style depending on audience (C-Level / Leadership / Team- Ability to adapt in a fast-paced environment and rapidly
- changing market- Proactive and positive demeanour and has an approach to increase customer happiness and deepen relationships and possess a solution-oriented demeanour to help customers deliver on their business objectives- Proven record and passion for driving outcomes

Qualifications:

- University / college degree preferred- Excellent Service-minded- Analytic skill, problem solving skill- MS Office (Excel VBA is an advantage)- Programming/API skill preferred- Proactive approach- Strong customer relationship skills- Able to work individually and as a team- Presentation skills (verbal & written)- Strong social skills- Ability to coordinate and complete a sales plan

Join us and be part of a team that values innovation, quality, and continuous improvement. If you're ready to take your career to the next level and make a significant impact, we'd love to hear from you.

LSEG is a leading global financial markets infrastructure and data provider. Our purpose is driving financial stability, empowering economies and enabling customers to create sustainable growth.

Our purpose is the foundation on which our culture is built. Our values of Integrity, Partnership, Excellence and Change underpin our purpose and set the standard for everything we do, every day. They go to the heart of who we are and guide our decision making and everyday actions.

Working with us means that you will be part of a dynamic organisation of 25,000 people across 65 countries. However, we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce.

We are proud to be an equal opportunities employer. This means that we do not discriminate on the basis of anyone’s race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy or disability, or any other basis protected under applicable law. Conforming with applicable law, we can reasonably accommodate applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs.

You will be part of a collaborative and creative culture where we encourage new ideas. We are committed to sustainability across our global business and we are proud to partner with our customers to help them meet their sustainability objectives. Our charity, the LSEG Foundation provides charitable grants to community groups that help people access economic opportunities and build a secure future with financial independence. Colleagues can get involved through fundraising and volunteering.

LSEG offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days and wellbeing initiatives.

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