Senior Service Administrator

1 week ago

กรงเทพฯ, Thailand SCIEX Full time

Bring more to life.

Are you ready to accelerate your potential and make a real difference within life sciences, diagnostics and biotechnology?

At SCIEX, one of Danaher’s 15+ operating companies, our work saves lives—and we’re all united by a shared commitment to innovate for tangible impact. You’ll thrive in a culture of belonging where you and your unique viewpoint matter. And by harnessing Danaher’s system of continuous improvement, you help turn ideas into impact - innovating at the speed of life.

As part of SCIEX, you will help to influence life changing research and outcomes, while accelerating your potential. For more than 50 years, we have been empowering our customers to solve the most impactful analytical challenges in quantitation and characterization through ground-breaking innovation and outstanding reliability and support. You will be part of a winning team, enabled by DBS, that is passionate about helping life science experts around the world get to answers they can trust.

Learn about the Danaher Business System which makes everything possible.

You will report to the Service Admin Manager and is part of the Service team located in Thailand and will be an on-site role.

This position is being offered through PALL, a Danaher group company providing services in Thailand to beneficiary SCIEX.

In this role, you will have the opportunity to:

- **Service Operations & Logistics Coordination**: Manage Quote to Cash processes across Thailand, Myanmar, Vietnam, and Cambodia, including part ordering, shipment coordination, and customs clearance. Support stock take, audits, and timely parts return to the Asian Distribution Center.
- **Field & Customer Service Support**: Facilitate successful instrument installations, training, maintenance, and service calls. Handle call center activities from inquiry response to case assignment.
- **System Administration & Contract Support**: Maintain customer databases and business systems (e.g., Oracle R12, Salesforce FSL), providing of administrative office support and assist with service contract documentation and agreement processes.

The essential requirements of the job include:

- Minimum Diploma certification or equivalent with at least 2 years of relevant experience
- Demonstrated capability in organizing and executing tasks efficiently and independently, with strong attention to detail.
- Proficient in translating business documents (e.g., authorization letters) with a high level of accuracy.

It would be a plus if you also possess previous experience in:

- Experience in Oracle ERP, Salesforce Field Service Lightning & Microsoft office
- Experience in handling tender documents required by government customer and customer clearance

SCIEX, a Danaher operating company, offers a broad array of comprehensive, competitive benefit programs that add value to our lives. Whether it’s a health care program or paid time off, our programs contribute to life beyond the job. Check out our benefits at Danaher Benefits Info.

Join our winning team today. Together, we’ll accelerate the real-life impact of tomorrow’s science and technology. We partner with customers across the globe to help them solve their most complex challenges, architecting solutions that bring the power of science to life.

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