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Senior Operations Associate

3 weeks ago

กรงเทพฯ, Thailand Device Technologies Australia Full time

Device Technologies (Thai) Company Limited

Customer Services

Bangkok - Permanent - Full time

Job ID# 493654

Posted 10 Oct 2025

Closing 10 Nov 2025

About us

Since 1992, Device Technologies has been dedicated to improving patients’ lives through leading edge technology and services, supplying hospitals and healthcare professionals with high-calibre medical solutions from around the world. Over 30 years, Device Technologies has developed a reputation for the quality, dedicated service and ongoing support provided by our people. With HQ in Sydney, the company continues to grow, representing over 200 trusted brands, and employing over 1000 highly skilled staff located across Australia, New Zealand and Asia.

Geared towards optimal performance, our culture is built on empowering our people to achieve their goals, aligning with wider business objectives. We focus on productivity, continuous improvement, career development and leadership nurturing to foster a superior workforce.

The opportunity

An exciting opportunity awaits an individual who is passionate about delivering exceptional customer experience. Join our dynamic team to make a meaningful impact and elevate your career

As a Senior Operations Associate, you will be a key member of a high performing team. This role covers various responsibilities including order fulfilment, delivery coordination, stock and billing enquiries, returns, service contracts, spare parts, stock accuracy, and event support.

**Key Responsibilities**

Accurate and prompt order processing in SAP

Arrange delivery and provide delivery information to customers in a timely manner

Work with Sales and Customers regarding back orders, pricing, contracts, deliveries, returns, billings, etc.

Support Technical Service in service contract creation, spare parts management, returns, etc.

Set up maintenance plan for tech service contracts in accordance with the preventative maintenance schedule

Manage 3PLs ensuring accurate batch picking, on-time delivery to customers, duly signed PODs, etc.

Responsible for ensuring that FEFO procedure is observed by 3PL.

Regular inventory reconciliation to ensure stock accuracy in SAP IMS and 3PL report

Support internal and external audits, stock take and maintaining audit readiness at all times

Coordinate with Sales, RAQA and 3PL on product complaints, non-conforming product returns, product/batch recall, etc.

Cover team members when they are on leave

Train and guide new team members if required

Participate in Continuous Improvement project and SAP UAT

Maintain a good filing system and ensure documents are filed in a proper and timely manner

Follow company rules and regulations as stipulated in the company policy

Undertakes other duties as assigned by Manager

About you...

At Device Technologies, we succeed through our commitment to five key values

Delivering Innovation - We constantly seek new ideas, technologies, and approaches to meet evolving customer needs and market demands. Through our innovation we continually adapt and transform for our people, our customers and our future success.

Seeking Collaboration - By embracing collaboration we tap into diverse perspectives, skills, and resources to drive innovation, solve complex problems, and achieve common goals.

Taking Ownership - We embrace accountability and initiative. It fosters trust, collaboration, and empowers our people to drive success through proactive responsibility.

Practising Good Business - We strive to embody integrity, responsibility, and sustainability. It involves ethical conduct, transparency, and a commitment to social and environmental stewardship.

Championing the Customer - By placing customers at the heart of decision-making and operations, we enhance experiences, foster loyalty, and collectively strive to improve patient outcomes.

He/She is driven, well-organized, thrives in a fast-paced environment, meticulous, has exceptional problem-solving skills, keen to learn and willing to go the extra mile.

**Experience required**

University degree in Business, Supply Chain or Logistics

At least 6 years’ relevant experience in Customer Service managing complex orders

Good command of spoken and written English

Excellent communication and interpersonal skills

Meticulous, attention to details, ability to multi-task and work in dynamic, fast-paced environment

Proficient in Microsoft Office, namely Word, Excel and Outlook

Experience working with ERP system (preferably SAP)

Ability to work well independently and as part of a team

Desirable

Experience in medical devices, biotechnology or related industry is preferred

Knowledge of GDPMDS and FDA regulation

Interested?

At Device Technologies we are motivated by the opportunity our equipment provides to change people’s lives. We have a clear vision to ensure all our people feel valued and respected, can be themselves and can flourish as contributors to the success of our business.

Our promise is all qualified applicants will receive consideration for empl