Sr.asso.retail Banking QA

2 weeks ago


จตจกร กรงเทพมหานคร, Thailand ธนาคารทหารไทย จำกัด (มหาชน) Full time

**Responsibilities**:

- Consolidate, validate, produce and maintain QA report tracking to support Business Units (weekly and monthly report by BUs)
- Deliver QA result dashboard development using Power BI for performance management and monitoring.
- Control performance tracking efficiency of QA teams, including capacity plan forecasts.
- Initiate and enhance processes, tracking QA performance system and facilitate QA member and recommend for improvement.
- Execute on BUs analytics problems and communicates results and methodologies with working team.
- Drive any strategic to enhance QA monitoring process e.g. new contact center system (Quality management part).
- Manage special assignments (if any).

**Qualifications**:

- Bachelor’s Degree in Economic, Finance, computer science, information systems or related fields.
- Experience in Power BI.
- Experience in design data mapping documentation. - 3-5 years of experience working with data information and data analysis.
- Strong analytical and problem-solving skills. - Logical decision making.
- Excellent communication skills. - Ability to work well in a team.
- Good communication in English.
- Good in Microsoft office (Excel and PowerPoint program).
- Experience in Cloud Technology (Public Cloud) is a plus.

**Location : ttb Headquarters, 11A floor.**

**For more information**:


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