Overseas Smart Contact Center

2 weeks ago

Thailand บริษัท สยามคูโบต้าคอร์ปอเรชั่น จำกัด Full time

**ความรับผิดชอบและหน้าที่**

**Responsibilities**

**1. Process Operation & Improvement**

  • Plan and conduct programs in accordance with the company’s roadmap and local regulatory requirements
  • Prepare documentation and seek internal approvals as required
  • PDCA to ensure continuous improvement and alignment with customer satisfaction goals

**2. Customer Engagement & Loyalty Program Development**

  • Develop promotional campaigns, loyalty programs, and events that enhance the KUBOTA customer experience
  • Develop, implement, and oversee the customer loyalty tier & point system
  • Lead the design and operation of a customer tier, point, and rewards system, enhancing customer engagement and retention
  • Create strengthening long-term customer relationships and encourage product and service utilization
  • Manage and execute the KUBOTA VIP privilege program

**3. Performance Monitoring & Reporting**

  • Track the effectiveness of CRM campaigns
  • Prepare reports on customer feedback, usage data, and engagement metrics

**4. Regional & Cross-Departmental Collaboration**

  • Provide coordination and support to all relevant departments to facilitate CRM development and ensure smooth implementation of initiatives
  • Coordinate with KBC, KBL to train dealers for the KUBOTA App and KUBOTA VIP

**คุณสมบัติ**

  • Bachelor’s Degree in any related field with at least GPA 2.70
  • TOEIC score minimum at 550
  • Fluent in English / Creative mindset / Creativity / Collaborate with KBC, KBL, KLC, OVS-SKC Dept. and Dealer/ Able to travel to Cambodia & Laos

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