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Service Manager Shop

3 weeks ago

กรงเทพมหานคร, Thailand PRTR Full time

**Responsibilities**
- Managing the storefront of the branch, and maintaining orderliness and beauty within the store and storefront to meet the company's standards to attract customers at all times.
- Managing and caring about pending repair orders.
- Taking care of KPIs to meet the goals set by the company.
- Training employees on products, customer service and high-standard warranty policies. Service centre management and daily service problem monitoring KPIs.
- Evaluating customer satisfaction and creating strategies to increase customer satisfaction levels.
- Investigating and resolving complex customer issues or problems that have been accumulated for a long time.
- Managing the management of spare parts and the return of spare parts.
- Coordinating with the internal Xiaomi team to support all activities.
- Following and viewing customer feedback on social media.

**Requirements**:

- Male or Female.
- 25 - 35 years old.
- Experience as a mobile phone service centre manager for 2 years or more
- Graduated with a bachelor's degree
- Have good communication to send the information smoothly.
- Can listen, speak, read and write well in Chinese or English.