IT Service Desk Analyst

2 weeks ago

Thailand SSquad Global Full time

The IT Service Desk Analyst provides quality technical customer support through efficient asset management, timely problem resolution, comprehensive training on new rollouts, and innovative solutions that add value, reduce cost, save time, and increase productivity. This position reports to the IS&T Manager based in Singapore and able to work flexible hours. Job Duties - Serves as both first (VIP) and second level point of contact for internal customers service - Performs onsite and remote troubleshooting through diagnostic techniques - Setup mobile, laptops and updates for hardware and software - Performs network and systems deployment and maintenance - Responsible to manage assets and equipment Inventory in a timely manner - Involves in Corporate Service and Upgrade Projects - Involves in Local Projects planning and deployment - Escalates feedback or suggestions by internal & external customers to the appropriate level - Able to work flexible hours or shifts Job Requirements - Possess a Diploma/Degree in IT or any relevant field of discipline - Minimum 2-3 years of relevant experience - Ability to manage multiple projects effectively - Good Communication Skills and Interpersonal Skills - Able to work flexible hours or shifts **Job Type**: Contract Contract length: 12 months Pay: ฿3,000.00 - ฿3,800.00 per month Ability to commute/relocate: - Thailand: Reliably commute or planning to relocate before starting work (required) Application Question(s): - How many experience do you have in the similar position? **Education**: - Bachelor's Degree (preferred)

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