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Order Management - Assist customers with placing orders, tracking shipments, and processing returns or exchanges.
Issue Resolution - Address and resolve customer complaints or issues, such as defective products or delivery problems, ensuring a satisfactory outcome.
Feedback Collection - Gather customer feedback to improve products, services, and the overall customer experience.
Knowledge Sharing - Stay updated on product knowledge and policies to provide accurate information to customers.
System Navigation - Utilize CRM software to document, track, and manage customer interactions and profiles.
Collaboration - Work with other departments, like logistics or operations, to ensure customer needs are met.
Sales Support - Advise customers on product choices, promotions, and features to support sales efforts.
Follow-up - Conduct follow-up communications to ensure that customer issues have been resolved to their satisfaction.
**Job skills required**: Social media