Customer Service

1 week ago

กรงเทพมหานคร, Thailand Sharp Jusda Logistics Operation (Thailand) Co., Ltd. Full time

**Job Descriptions**
- Resource coordination, summary and collection of route requirements, allocation and control of space. Ensure that there are resources for normal operation
- Daily transaction processing: including receiving customer order requirements, checking the correctness of the documents prepared, confirming relevant order information with customers, arranging booking matters; responsible for the confirmation and collection of export and service agreements, and the system import of order numbers, etc.
- Responsible for communicating with customers and answering customer questions in a timely manner; following up the cargo in-transit status throughout the entire process, handling abnormalities found in a timely manner and reporting relevant situations to customers, etc.
- Arrangement and verification of AR bills for sea and air transport to ensure timely collection of AR bills
- Summarize customer space and resource requirements to the headquarters every month, and clarify the supplier's resource allocation and lack of status
- Supervise the service quality of local suppliers and KPI assessment, meet regularly to review, and improve service levels
- Establish a database of customer needs and customized requirements, share market conditions and trends with customers; reduce the impact of market changes
- Can use English to communicate Contact to coordinate foreign partners and Customer by E-mail.

**Qualifications**
- Graduated with a bachelor's degree in relevant field
- Familiar with international sea and air operation procedure. Possess more than one year of sea and air transportation operation experience.
- Can do attitude, excellent in maintaining clients' relationship. Eager to learn new things.
- Excellent command English and Thai, able to speak, read and write fluently.Those who can speak Chinese will be added as extra points.
- Well versed in Microsoft office Excel,Word,Power point

Pay: ฿30,000.00 - ฿60,000.00 per month

Application Question(s):

- What is the fastest arrival time？
- What is the expected salary？

**Experience**:

- import/export: 2 years (required)
- Freight forwarding: 2 years (required)

**Language**:

- English、Thai (required)

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