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Client Account Manager

2 weeks ago


กรงเทพมหานคร, Thailand Feedback180 Full time

**Job Highlights**
- Manage customer for long-term success
- Develop positive client relationships
- Generate new sales through existing

**Responsibilities**:

- Manage assigned projects throughout their entire lifecycle, from initiation to completion, ensuring successful execution.
- Develop and maintain strong relationships with customers, serving as their primary point of contact for addressing needs and concerns.
- Collaborate closely with internal teams, including sales, customer support, and technical teams, to ensure service delivery aligns with client requirements and expectations.
- Identify opportunities for upselling or cross-selling additional services based on customer needs and feedback, actively contributing to account growth.
- Monitor project timelines, milestones, and deliverables to ensure timely and within-budget completion.
- Proactively address and resolve any issues or challenges that arise during the project lifecycle, prioritizing client satisfaction.
- Maintain regular and transparent communication with clients, providing updates on project status and addressing inquiries promptly.
- Conduct regular meetings with clients to review progress, discuss concerns, and identify areas for improvement.
- Stay informed about industry trends and best practices related to project management and customer relationship management.
- Collaborate with the sales team to identify and pursue new business opportunities within existing accounts.

**Qualifications**:

- Bachelor's degree in business administration, marketing, or a related field.
- Proven experience as an Account Manager or in a similar role, preferably in a customer-focused or project-based environment.
- Strong project management skills, with the ability to handle multiple projects simultaneously.
- Excellent communication and interpersonal skills, fostering positive and long-lasting relationships with clients.
- Strong problem-solving and decision-making abilities to effectively address client challenges.
- Exceptional organizational skills with acute attention to detail.
- Proficiency in project management tools and software.
- Ability to work both independently and collaboratively in a team-oriented environment.
- Proactive mindset with a strong focus on delivering exceptional customer service.
- Excellent written and verbal communication skills in English.