Senior Central Systems Manager

2 weeks ago

กรงเทพมหานคร, Thailand Minor Hotels Full time

Company Description

Are you a driven and experienced CRS specialist with an eye firmly on the customer? Want to lead a small team as we venture into our next chapter of enterprise distribution? Interested in being part of a dynamic and growing company - a certified Great Place To Work? If you believe this describes you, please read on.

Minor Hotels is an international hotel owner, operator and investor with a portfolio of more than 540 hotels in operation. Minor Hotels passionately explores new possibilities in hospitality with a diverse portfolio of properties designed intelligently to appeal to different kinds of travellers, serving new passions as well as personal needs. Through our Anantara, Avani, Oaks, Elewana, Tivoli, NH Hotel Group, Four Seasons, St. Regis, Marriott and Minor International properties, across Asia Pacific, the Middle East, Africa, the Indian Ocean, Europe and South America.

**Job Description**:
Our Senior Central Systems Manager is an experienced and passionate team leader. You will lead a team providing direct support and guidance to hotels across Asia, the Middle East and Africa. As a partner to internal customers, you will support solutions for our direct distribution. The Senior Central Systems Manager will focus on prompt resolutions, effective process management and opportunities for improvement. You’ll need to roll your sleeves up and lead by example, guiding your team members to be their very best.

Each day the Senior Central Systems Manager will be a role model for Minor’s Core Values: Customer Focus, Results Oriented, People Development, Innovation, and Partnership.

**Qualifications**:
**Must Have**
- Demonstrated knowledge and experience with Oracle OPERA Reservation System (ORS/OCIS) and Opera Web Service (OWS)
- Demonstrated knowledge and experience with onward electronic distribution
- Proven team leadership and management as an educator and mentor
- Able to partner with and persuade diverse stakeholders
- Highly adaptable, resilient, and able to thrive in a culturally diverse workplace
- A focus on improving new processes and defining new ways of working
- Ability to communicate at a professional level in both spoken and written English

**Nice To Have**
- Experience with Oracle OPERA Property Management System (PMS)
- Experience with Oracle OPERA Cloud Property Management
- Customer Service Software for ticket management & resolution, e.g. Zendesk

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