Boutique Sales Associate

3 days ago

กรงเทพฯ, Thailand Vista Musical Instruments Full time

Vista Musical Instruments is an innovative, global collective of music-related brands dedicated to building meaningful products and experiences for the music community. Brands include MONO, Harmony, Heritage Guitars, Teisco, Swee Lee, Dawsons, and Manny’s. Vista Musical Instruments is headquartered in Singapore, with operations in the USA, UK, and APAC, and is a part of Caldecott Music Group.

Established in 1946 and headquartered in Singapore, Swee Lee is South East Asia's leading omni-channel musical instrument and lifestyle retailer and distributor. Committed to community and creativity, the brand's mission is to be the region's trusted house of music and expression. Swee Lee is known for curating immersive experiences at their cafes and Local store concepts, and matching customers with the products and services they need throughout their musical journey. With a legacy rooted in thoughtfulness, resourcefulness, and enthusiasm, Swee Lee embodies a passion for music that resonates across the region. Swee Lee is a part of Vista Musical Instruments and has locations in 5+ countries across South East Asia.

**Job Overview**:
We're looking for a customer-focused and enthusiastic Boutique Sales Associate to join our Sales & Support Team. Based at our new location in Bangkok, you'll be the first point of contact for our customers, delivering a warm and professional experience. A key responsibility will be managing and supporting our by-appointment-only service, ensuring every customer receives dedicated attention and exceptional care. You'll also play an important role in supporting our wider omnichannel operations, helping to create a seamless experience across all touchpoints.

**Responsibilities**:

- Manage and deliver an exceptional by-appointment-only service—including timely scheduling of appointments, engaging with customers to understand their needs and budget, providing professional and thorough product advice, and confidently closing sales.
- Provide responsive sales and customer support through our CRM platform.
- Handle inbound and outbound calls with professionalism, empathy, and strong product knowledge.
- Maintain the display standards and overall cleanliness of the store.
- Collaborate with logistics and product teams to resolve order, delivery, and service issues efficiently.
- Represent our store and partner brands with consistent, high-quality communication.
- Contribute to achieving and exceeding sales and customer support performance goals (KPIs).

**Requirements**:

- A warm, approachable, and professional personality with a genuine passion for customer service.
- Strong communication skills in Thai and English, both written and verbal.
- Proven retail customer service experience, ideally in musical instruments.
- Familiarity with customer service platforms (CRM systems preferred).
- Excellent listening, problem-solving, and conflict-resolution skills.
- A team player with strong attention to detail and a proactive attitude.

- Must be currently based in Bangkok.

**Benefits**:

- Flexible work arrangements.
- Competitive salary and performance incentives.
- Attractive staff discounts on music gear.
- Work with a passionate and international team in the music industry.

music
thailand
bangkok
customerservice

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