Service Operations Manager

**Description**

**The opportunity**:
Hitachi Energy Service is a leading provider of secure, sustainable, and innovative service solutions worldwide. As a trusted lifecycle partner, our offerings empower customers and partners to manage the asset lifecycle holistically—from installation and commissioning at the start of life, through upgrades, repairs, and extensions during operational life, to replacement and decommissioning at end-of-life. Our services are designed to adapt to various O&M strategies and can be procured as stand-alone solutions or as part of our Encompass partnership agreements. We also drive innovation in sustainability, supporting the net-zero transition through our ‘Sustain & Decarbonize’ category.

**How you’ll make an impact**:

- You will define and implement team-level strategies in alignment with overall business objectives and unit strategy, establish and maintain organizational structure, training programs, processes, and tools to achieve team goals, ensure effective implementation of work processes and operational development activities to support business strategy and targets.
- You will drive, monitor, and report on performance targets, including financial metrics, productivity, investment returns, customer satisfaction, and operational excellence, manage day-to-day service operations to ensure profitable growth and continuous improvement in service productivity.
- You will implement agreed delivery and performance standards to maintain consistency in quality and customer satisfaction, execute global and local service sales channel strategies within the local unit, including marketing of productized service offerings, build and maintain sustainable customer relationships to support growth, satisfaction, and retention, in collaboration with the Sales team.
- You will support Sales resources during customer meetings and actively respond to customer feedback for process improvement, invest in enhancing the quality of existing service products and developing new offerings in line with global direction, ensure the team is properly organized, staffed, skilled, and motivated, and oversee the development of team competencies (technical, project management, etc.).
- You will lead service project resources in defining, designing, and implementing service projects, including service agreements, warranty handling, and operational strategy, ensure all project activities are executed in accordance with customer requirements, project management processes, service procedures, financial targets, and quality standards.
- You will develop and execute plans to enhance service operations and align with business objectives through cross-functional collaboration, establish and implement standards, policies, and procedures to ensure high-quality service delivery.
- You will be responsible to ensure compliance with applicable external and internal regulations, procedures, and guidelines.
- Living Hitachi Energy's core values of safety and integrity, which means taking responsibility for your own actions while caring for your colleagues and the business.

**Your background**:

- You hold a bachelor’s degree in electrical engineering or equivalent.
- Over 15 years' experience in service operations management, especially in Grid Connection systems, Substation, Power Generation, Transmission & Distribution, with expertise in Substation system, Transformers and High-Voltage equipment in the energy or industrial sector.
- Strong leadership and team management skills, with the ability to motivate and develop teams.
- Demonstrated ability to drive operational excellence and customer satisfaction. Knowledge of project management methodologies and financial management.
- Excellent organizational, communication, and interpersonal skills. Fluency in English; proficiency in Thai is a plus.

**More about us**:
We offer, at Hitachi Energy Thailand, we offer a suite of employee benefits to complement our pay offering, supporting employees’ financial, physical and mental wellbeing:

- 1 month of guaranteed bonus (Fix bonus) plus Performance Bonus. (Depending on employee’s
- performance result and Business performance).
- 10 days annual leave (Service year 0-**5**), 15 days annual leave (Service year **6**-10), flexible working policy, Flexibility working time.
- Benefit according to local standards: Heath-care insurance benefits to employees and their dependents, annual health checkup, Provident Funds (employees can contribute up to 15%).
- Growth possibility: Learning and development platform, career movement opportunity within organization.
- Possibility to gain experience in international environment.

**Please be advised that the benefits provided may differ depending on the employee’s country of hire.