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Inbound Payment

3 weeks ago

กรงเทพมหานคร, Thailand Shopee Full time

Department Operations- LevelEntry Level- LocationThailand - BangkokThe Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region and conducts root cause analysis when operation performance fluctuates. The Operations team comprises Customer Service, Payment, Listings, Warehouse, Logistics, Seller Operations and Fraud.
- Review and control KPI and performance reports and implement improvement plans in real-time to achieve operational targets.
- Escalate issues and urgent matters to all involving parties.
- Perform ad-hoc tasks as requested by the department's management.
- Improve chargeback cases, and prepare evidence/report to the bank or card scheme arbitration court for chargeback defense to avoid and minimize Shopee’s loss.
- Discuss with the SPP or regional team to solve payment issues.
- Assist team lead on projects, including UAT, analysis, and operational initiatives.
- Work closely with the Customer Service team and other teams to solve customer issues
- Perform UAT testing related to payment and able to give the suggestion
- Participate in many important payment projects to find payment solutions, improve payment systems, and bring new payment features to the Shopee App to increase user's experience and system efficiency.
- Create SOP (Standard Operating Procedures) for team members on new payment features and newly introduced / updated work process
- Support and find supporting evidence for credit card chargeback cases and establish a good relationship with acquirer banks

**Requirements**:

- Bachelor's Degree minimum.
- Preferred with at least 1 year of work experience but new graduates are welcome
- Great attention to details
- Good command of both English and Thai communication skills (writing & speaking)
- Well-knowledge in payment workflows for all channels and highly professional in CS ticket handling.
- Highly proficient in SQL, Google Workspace, and Microsoft Office.
- Ability to prioritize work and adapt quickly to business needs