Customer Service Professional 1

**Job Purposes**: - Provide service, and build relationship with customers in branch following the standard to satisfy customers**Key Roles and Responsibilities**: - Provide service, advice, and problem solving for customers in branch to satisfy customers - Coordinate with internal and external branch to provide customer service effectively - Perform along...

Control operations of providing service and help, including building relationship with customers in branch and managing customer service areas, to satisfy customers effectively - Control and examine service and standards of customer service staffs, including dressing and working processes, to ensure effective operations - Schedule shifts for customer service...

**Job Overview** As a Customer Service Representative, you will be the first point of contact for customers, providing assistance, resolving inquiries, and ensuring a positive customer experience. **Responsibilities** - Provide information about products and services - Process orders, returns, and exchanges - Resolve customer complaints in a professional...

**Industry**: Machinery/Heavy Machine, Manufacturing(Other), Manufacturing(Machinery) - ** Job Description**: - Handle daily operation and try to finish all tasks on time - Maintaining a positive, empathetic and professional attitude toward customers always. - Responding promptly to customer inquiries. - Knowing our products inside and out so that you can...

**Job Purposes**: - Provide service in terms of food and beverage for restaurants and banquets, as well as provide advice, recommendations, and problem solving about food and beverage, and coordinate with related functions, to support food and beverage operations, satisfy customers’ expectation, and achieve goals and objectives of the organization**Key...

Job PurposesProvide service in terms of food and beverage for restaurants and banquets, as well as provide advice, recommendations, and problem solving about food and beverage, and coordinate with related functions, to support food and beverage operations, satisfy customers' expectation, and achieve goals and objectives of the organizationKey Roles and...

DUTIES AND RESPONSIBILITIES: ∙ Understand customer enquiries and ensure they are answered or routed through the appropriate support channel ∙ Manage customer escalations and ensure that these are answered, tracked, and escalated as required ∙ Ensure all SLAs are met accordingly ∙ Demonstrate a strong customer service orientation and take...

**What's your role in the team?**: - Analyze voice of customer to identify the issue, and share with relevant team, actionable insights to improve our service. - Perform Root Cause Analysis on the information gathered from several sources (NPS, order rating, CS survey, customer’s complaint) and categorize the feedback as action points for Inner or Outer...

Analyze voice of customer to identify the issue, and share with relevant team, actionable insights to improve our service. Perform Root Cause Analysis on the information gathered from several sources (NPS, order rating, CS survey, customer's complaint) and categorize the feedback as action points for Inner or Outer Loop. Track coaching effectiveness through...

Hello... Is it you we're looking for? **Responsibilities: - Provide product and service information to customers. - Identify and escalate priority issues. - Follow up on customer interactions. - Maintain a high level of professionalism and empathy in all customer interactions. - Participate in ongoing training and development to enhance customer service and...