Head of Key Account Manager

**About Us**: We are a leading regional e-commerce enabler, dedicated to helping top global and local brands navigate and dominate the digital marketplace. Our team is a dynamic mix of strategists, marketers, and operations experts who thrive on innovation and data-driven results. We foster a collaborative and ambitious culture where you can make a tangible impact on the success of iconic brands. If you're passionate about e-commerce and want to lead a high-performing team, this is the place for you.

**The Opportunity**: We are looking for a proactive and highly ambitious **Head of Key Account Manager** to lead our Key Account Management team. In this pivotal role, you will be the strategic partner for our key clients, owning their P&L and driving their growth on platforms like Lazada and Shopee. You will not just manage accounts; you will build empires. This is an opportunity to move beyond daily tasks and shape the long-term e-commerce strategy for major brands, leading a team to execute flawlessly and exceed all expectations.

**What You'll Do (Key Responsibilities)**
- **Strategic Client Leadership & Growth**:

- Develop and execute comprehensive commercial strategies to meet and exceed sales targets and business KPIs for your client portfolio.
- Act as the senior point of contact for key clients, building strong, trust-based relationships with their top management.
- Lead strategic planning, sales forecasting, and performance analysis, turning data into actionable insights that drive client success.
- **Commercial & Campaign Excellence**:

- Own the master plan for all major sales campaigns (e.g., 11.11, 12.12), from strategic planning and stock allocation to post-campaign analysis.
- Collaborate seamlessly with our marketing and operations teams to ensure flawless execution and maximum visibility for our clients' products.
- Continuously innovate and optimize campaign management processes to improve efficiency and results.
- **Team Leadership & Operational Oversight**:

- Lead, mentor, and develop a team of Key Account Managers, fostering a culture of high performance, accountability, and continuous improvement.
- Oversee the team's daily operations, including new SKU listings, price management, and store optimization, ensuring a best-in-class customer experience.
- Streamline internal processes for reporting, client communication, and financial tracking to enhance overall team productivity.
- **Cross-Functional Collaboration**:

- Serve as the key liaison between your clients, your team, and internal departments (e.g., Finance, Operations, Marketing) to ensure smooth communication and alignment.
- Champion new initiatives to improve reporting methods, communication flows, and overall service delivery.

**What You'll Bring (Requirements)**
- **Must-Haves**:

- A minimum of 4-5 years of hands-on experience in the e-commerce industry.
- **Deep, practical expertise with marketplace platforms (Lazada, Shopee) is a MUST.**:

- Proven experience in a client-facing role such as account management, business development, or e-commerce consulting.
- Strong commercial acumen with experience in sales forecasting, target setting, and P&L management.
- Excellent leadership and team management skills.
- Proficient in English, with strong written and verbal communication skills.
- **Nice-to-Haves**:

- A Bachelor’s degree in Business Administration, Marketing, Finance, or a related field.
- Experience working at an e-commerce enabler, a major brand's e-commerce team, or directly for a marketplace platform.
- Experience with online marketing, merchandising, and campaign planning.

**Why You'll Love Working With Us**
- **Direct Impact**: See your strategies directly translate into the growth of well-known brands.
- **Career Growth**: We are a fast-growing company with significant opportunities for professional development and advancement.
- **Dynamic Team**: Join a passionate, smart, and supportive team that celebrates success together.

**Perks and benefits**
- Insurance/Medical

Pay: ฿70,000.00 - ฿100,000.00 per month

Ability to commute/relocate:

- เขตสาทร, กรุงเทพฯ: Reliably commute or planning to relocate before starting work (required)

**Experience**:

- Key Account Manager: 5 years (required)

Work Location: In person