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Spare & Csl Coordinator
2 weeks ago
**Spare & CSL Coordinator**
**Bangkok Thailand**
**The Company**
Join tna, an award-winning company recognized globally for innovation and rethinking the conventional.
**tna** was started by Alf and Nadia Taylor as a consulting company for the food industry. Soon after, Alf Taylor **invented the world’s first rotary vertical form fill and seal** packaging machine which revolutionized packaging speeds for snack foods. Today, we’re the industry’s leading innovator, providing complete turnkey processing and packaging lines for a variety of food production including snacks, French fries, confectionery and more.
**About The Role**
This position is responsible for coordinating customer sales order, shipping and invoicing processes including contract sales, spare parts and warranty orders for the nominated Functional Group and/or regions.
**Key Responsibilities**
- Attend to clients regarding contract sales, spare parts and warranty orders and freighting within designated timeframes
- Manage the order and shipping processing to ensure accurate and on-time delivery of customer orders
- Provide accurate, timely, customer focused administration of all orders
- Ensure invoices are raised and processed accurately, including delivered to clients within the required timeframes
- Ensure all requirements for customer shipments are effected in an efficient and cost effective manner.
- Complete required reports accurately and within designated timeframes
- Complete required reports are completed accurately and on time
- Load orders into the ERP system and liaise with clients, logistics & projects staff to clarify order requirements, as necessary, and Create folders for each customer order, updating amendments and project order management
- Send order confirmations to customers within 24 hours (when a confirmed shipping date cannot be provided an order acknowledgement is to be sent. Shipping dates to be provided when available).
- Ensure all invoices are created and processed within 48 hours of dispatch
- Process purchase and sales orders accurately and in required time lines into the system (Axapta). Liaise with the necessary team members to gather relevant data and clarify order requirements.
- Coordinate, complete and review all shipping documentation, ensuring all paperwork conforms to regulations as demanded by the country of destination and departs with the goods by the cut-off time.
- Update shipment schedule with all shipment details including carrier and AWB/OBL/Con-note numbers and freight costs.
- Send shipment pre-alert including commercial documentation and vessel/flight details for all shipments the same day as dispatch. (Original documents to be arranged if necessary).
- Liaise with branch office Project and Logistics personnel to update status of customer order (including providing delay notifications if applicable).
- Coordinate ‘Special/New’ product items with Purchasing to be ordered and delivered in a timely manner and/or to be consolidated with final contract delivery.
- Provide import/export assistance regarding enquiries from co-workers including assisting with shipments and coordinating customs clearance with nominated broker.
- Liaise with the relevant offices, the Supply Chain and Production Managers ensuring all are regularly updated on the status of orders, to ensure customer requirements are met
- Update and distribute Sales Orders, Open Contracts and Contract Closing status reports each week to the relevant managers
- Liaise with the Finance team regarding the credit history, payment terms and, where applicable, LC requirements for all customer orders received
- Assist with packing and crating of equipment and spare parts when required
- Other tasks and duties as reasonably requested
**Qualification and Experience**
- Minimum of 5 years experience in booking air & sea freight and coordinating export shipments (local and international) is essential
- Experience with ERP & OzDocs systems is advantageous
- Understanding of credit management is advantageous
- Exposure to the manufacturing industry (specifically food and packaging) is advantageous
**Desired Knowledge and Skills**
- Extensive knowledge of export documentation including letters of credits, bills of lading, packing lists, certificates of origin and embassy legalization requirements
- Solid knowledge of MRP stock control procedures
- Knowledge of sales order processing and invoicing
- Able to multi task, be flexible and work under pressure
- Able to develop, build and maintain strong relationship with management, co-workers, suppliers and clients
- Self motivated and driven, able to look ahead & prepare for upcoming tasks
- Identification with tna values including being a team player, passionate, professional, committed, honest and treat people with dignity and respect
- Excellent communication (written and verbal)
- Able to problem solve & make decisions in line with organizational philosophies and practices
- Able to
