Credit & Collections Analyst 1-fin

Credit & Collections Analyst 1-Fin-2300053J

**Applicants are required to read, write, and speak the following languages***: English, Thai

**Preferred Qualifications**

**Role**:Senior Analyst - Collections**

**Reports To: Manager***

**Process: Collections**

**Job Grade: IC1***

**Job Location: Bangkok, Thailand**

**Basic Requirement: -**

**Fluency of Thai Language (Read, Write and Speak) professional working proficiency and English Language (Read, Write and speak) professional working proficiency**

**Purpose of Role**:
Timely cash collection of customer accounts, responding to Customer queries by mail and on Phone, managing documentation related to Invoicing, check collections, WHT certificate, minimizing bad debts and ensuring contract compliance and/or recommending legal action.

To collect on Accounts receivables on open invoices for allocated Accounts and troubleshoot Payment obstacle, while adhering to quality standards and interfacing with customers as required.

Speaking to Customers in Thai Language is a must. Speaking internal stakeholders in English is essential.

**Scope of Role and Key Responsibilities**:
Ownership of closure of open invoices

Cash Collections for allocated regions, Accounts, Invoices.

Aging Reduction

Timely Customer Response

Ownership of Timely Billing and Invoice Dispute Resolution

Contribution to projects

Contribution to process improvements

No direct reports

**Key Tasks**:

- Quality of Communication and comprehension is the Key to this role.
- Call and communicate with Customers regarding invoices that require attention towards timely payment.
- Communicate with internal stakeholders to find alternate solutions (in case Customer is not responding or if there is a delay in payment)
- Follow the ‘Invoice Staging Process’ - This is a time based activities to be performed on every invoice
- Collects information on invoice details for the allocated customers to understand Customer’s payment behavior, taking appropriate steps to accelerate timely payment.
- Creates an understanding of Customer’s Payment methods and processes, to ensure better efficiency at work and to ensure Professionally enriching experience for the Customer
- Collects information on invoice details for the allocated customer(s)
- Takes action to resolve issues resulting from errors caused internally or due to customer dissatisfaction, that affect payment.
- Takes necessary action in cases of payment failure beyond stipulated time period.
- Interact with Customer in the most professional and timely manner. Provide Best response and / or Resolution as expected.
- Ensure great experience to Customer and internal stakeholders with every interaction.
- Handles exceptions relating to process
- Escalates to Manager regarding lack of progress on collections
- Transaction Audit
- Participates in projects including quality projects, data migration projects on account of acquisitions and organisational initiatives as required
- Generates necessary regular and ad-hoc reports
- Takes responsibility for resolution in case of escalations
- Tests data on test environments when required, and submits status to IT Apps team / Team Lead
- Documentation
- Updates documentation as required in coordination with the Training & Documentation team
- Comes up with ideas & helps in implementing process improvement projects

**Role Specifications**:
Entry Qualification - Graduate or higher

Experience -1.5 year as an Analyst

**Performance Measures**:

- Productivity
- Quality
- Turnaround time
- Portfolio Management
- Customer Account Management
- Accuracy
- Process improvement ideas presented

**Detailed Description and Job Requirements**

Timely cash collection of customer accounts, assessing credit worthiness, minimizing bad debts and ensuring contract compliance and/or recommending legal action.

You will assist in the collection, management, and resolution of outstanding invoices from past due accounts. Collect overpayments from current and former employees. Work with departmental managers to eliminate root cause of overpayment. Interfaces with sales support, accounts receivable, and directly with the customer to determine the ability to pay, communicate contractual specifications, and enforce remedies in reconciling accounts. Manage portfolio of accounts including delinquency, write-offs, credit memos, and additional interest. Conducts pre-sale credit risk evaluation, prepares recommendations, and makes credit approval decisions on new accounts. Recognizes deteriorating credit situations recommending and implementing solutions. Prepares collection reports.

**Job**: Finance

**Location**: TH-TH,Thailand-Bangkok

**Job Type**: Regular Employee Hire

**Organization**: Oracle