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Senior Manager, Agency Channel
3 weeks ago
**In this position you will....**
...support and manage the growth and P&L of the agency channels for bolttech Thailand including acquiring new agents, managing, and retaining our current pool of more than 8,000 agents. You will work closely with cross-functional teams to deliver first-class services to our key partners.
**You will be responsible for**
- Drive performance and manage the day-to-day activities of the agency channel
- Manage a complete life cycle of agents from recruiting, training, activating, growing as well as retaining
- Maintain and build relationships with agents at all levels
- Build relationship with insurance companies to ensure that we can provide competitive quotations for our agents
- Increasing active agents and Driving sales results
- Encourage & Motivate the agents to use our agent referral platform
- Supervise the team of 7 subordinates including assigning tasks, evaluating their performance and take necessary measures in terms of growth and development
- Coordinating with other departments on agency management, operations, after-sales services, finance, training, and technological improvements
**For you to be successful**
**We expect you to be able to demonstrate the following key competencies**
Customer Focus
- Actively seeks to understand agents feedback and needs and uses this in decision making and solutioning
- Uses feedback and data to provide examples to improve internal process and services to clients
Impactful
- Focused on objectives and identifies activities and key results required to meet them
- Proactive in identifying what needs to be done, and taking action, before being asked or before the situation escalates
Communication
- Effective and articulate communicator actively and respectfully listens to and synthesizes others’ perspective
- Keeps relevant people accurately informed and up-to date of both positive and potentially negative information
Collaborative
- Partners with a range of people to create trust, and co-create and deliver mutually beneficial outcomes
- Resolve disputes using a range of tactics to prioritize positive outcomes
**You will require the following qualifications and skills**
- University degree in marketing, business administration preferred or equivalent education and/or experience.
- Minimum 10 years of experience in managing agency sales team in MNCs
- Strong strategic thinking and planning skills, and ability to analyze performance and execute action plans
- Knowledgeable in working with digital customer journey is preferred
- Strong operation and service excellence skills
- Excellent Thai and English written and verbal communication skills
- Training Capability
- Able to travel (occasional)
ABOUT US
- bolttech is an international insurance exchange with a mission to build the world’s leading, technology-enabled ecosystem for protection and insurance. With a full suite of digital and data-driven capabilities, bolttech powers connections between insurers, distributors, and customers to make it easier and more efficient to buy and sell insurance and protection products.
A part of Pacific Century Group, bolttech serves customers in multiple markets across North America, Asia and Europe.
DIVERSITY AND INCLUSION
At bolttech, we are diverse and inclusive. We value each person's unique skills, background, and identity. We never discriminate on cultural background, religion, sex, gender, gender identity or expression, sexual orientation, age, disability, veteran status, genetic information, marital or family status or any legally protected status. Everyone belongs. And because everyone’s different, we’re also flexible in the ways we work, so each person can bring their best efforts every day.
