Associate, Client Management Enablement

Job ID: 34205

Location: Bangkok, TH

Area of interest: Operations

Job type: Regular Employee

Work style: Office Working

Opening date: 16 Jul 2025

**JOB SUMMARY**
- The role is responsible for:

- Managing the country Enablement team which is responsible for proper KCSA / CST processes, SLAs, ASTAR, operational risk management, audit & regulatory engagements, etc.
- Ensuring all relevant credit fulfilment activities including discharge of security documentation, monitoring of collateral values, monitoring of dated credit and security documents, etc. are performed on time and to agreed standards
- Appropriate and timely escalations, especially significant risk issues, to any governance committees or to other stakeholders in senior management, risk or control functions as appropriate
- Embedding risk management, governance, and reporting best practices

**RESPONSIBILITIES**

**Strategy**

**Enablement Standards**
- Drive a consultative, collaborative and risk-based approach towards addressing identified risk issues
- Create a local culture of open and transparent engagement with auditors and regulators across Client Management teams
- Enhance Client Management knowledge and embed risk management, governance, and reporting best practices
- Ensure uniform approach towards implementation of Global Client Management Model and adherence to DOIs

**Business**
- Ownership of regulatory and audit requests pertaining to Client Management areas of responsibility
- Maintain good working relationships with the various Business Units, Finance, Risk, Technology, and Operations community
- Undertake ad-hoc duties and when delegated by Country Client Management Head

**Processes**
- Ensure all relevant credit fulfilment activities including discharge of security documentation, monitoring of collateral values, monitoring of dated credit and security documents, etc. are performed on time and to agreed standards
- Ensure proper working of Key Control Self-Assessment (KCSA) / Control Standard Test (CST) process
- all KCSAs/CSTs must be conducted following the relevant guidelines and completed within the deadlines
- Review of operational risk reports. Follow-up on progress/action plans to address operational risks.
- Ensures CST exceptions are lodged in EORP system on a timely basis; works with relevant stakeholders and committees are informed and clear plans of action to address CSTs exceptions are in place
- Ensure CST scores are maintained within thresholds. Ensure rework is closely monitored and controlled. Conduct monthly rework forums to discuss repeat themes and arrive at corrective actions involving Client Management.
- Management of audit and regulatory inquiries. Works with team and stakeholders to deliver relevant requirements within stipulated timelines, reviewing output from Enablement Specialists to ensure adherence to audit and regulatory engagement, data quality, and reporting standards and best practices
- Ensure, lead, and monitor both strict adherence to regulatory requirements, and efficient preparation of audit reviews
- Works with second line functions (e.g. Financial Crime Compliance Assurance teams) to manage second line reviews, queries, and escalations
- Manage in country or other remediation as required to ensure gaps in capability, process or data/docs are brought up to a best-in-class standard over time
- Manages all Department Operating Instructions used by Client Management in-country, ensuring that DOIs and any relevant operating guidelines and guides utilized by in-country teams are in line with the latest approved versions and standard
- Ensures all Service Level Agreements (SLAs) are properly maintained and documented; coordinates any changes in SLAs and ongoing Service Review Meetings (SRMs)
- Works with relevant teams to ensure that relevant country regulatory nuances (e.g. due to changes in regulations and central bank memoranda) are appropriately incorporated into the processes and procedures of Client Management. Engages with relevant group, regional, and country stakeholders to ensure these changes are documented as country deviations, where required, against global operating standards.
- Preparation and review of ASTAR (Account Subject to Additional Review) report and Credit Issues Committee (CIC) pack
- Check and process lodgement / withdrawal in Collateral Management System (CMS)
- Checking of approval authority wherever required to ensure that approvals obtained are at the correct authority levels. This includes checking of any additional approvals required because of specific policy and/or country underwriting requirements.
- Perform duties of the Department Crisis Coordinator (DCC) for the Business Continuity Plan
- Resolve escalations from team
- Responsible for appropriate and timely escalations, especially significant risk issues, to any governance committees or to other stakeholders in senior management, risk or control functions as appropriate
- Perform other responsibilitie