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Customer Service and Asset Management Executive
2 weeks ago
CHEP helps move more goods to more people, in more places than any other organization on earth via our 300 million pallets, crates and containers. We employ 11,000 people and operate in more than 55 countries. Through our pioneering and sustainable share-and-reuse business model, the world’s biggest brands trust us to help them transport their goods more efficiently, safely and with less environmental impact.
What does that mean for you? You’ll join an international organization big enough to take you anywhere, and small enough to get you there sooner. You’ll help change how goods get to market and contribute to global sustainability. You’ll be empowered to bring your authentic self to work and be surrounded by diverse and driven professionals. And you can maximize your work-life balance and flexibility through our
Hybrid Work Model
**Job Description**:
Position Purpose
The Customer Service Executive in charge existing customers and new customer onboard are under business unit of Pallets, Pallecon and Automotive by control, advise and monitor transaction movement of product and service questions, suggesting information about other related with movements of products and services. Process orders, prepare correspondences and fulfill customer needs to ensure customer satisfaction
Major/Key Accountabilities
- Control, advise and monitor transaction movement of products under Q stock at customers who rented products from company
- Keeping records “Case Management” of customer interactions, transactions, comments, and complaints various channels
- Pre-resolve service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
- Service questions, suggesting information about other related with movements of products and services.
- Maintaining a positive, empathetic, and professional attitude toward customers at all times
- Responding promptly to customer inquiries
- Process orders, prepare correspondences and fulfill customer needs to ensure customer satisfaction
- Onsite service as per requests from Key contacts or customers
- Contribute to team effort by accomplishing related results as needed
- Support task assignment from direct report or Key contacts
Preferred Education
Bachelors - Business Administration/Management
Preferred Level of Work Experience
1 - 3 years
We are an Equal Opportunity Employer and we are committed to developing a diverse workforce in which everyone is treated fairly, with respect, and has the opportunity to contribute to business success while realizing his or her potential. This means harnessing the unique skills and experience that each individual brings and we do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.
