Kyc Operations Lead

5 days ago

กรงเทพมหานคร, Thailand Deutsche Bank Full time

The Operations Lead is typically responsible for the supervision and oversight of a team and/or of workflow and functions. The Lead may perform regular business activities but in the main has responsibilities for people management, workflow, training and performance of controls. This would include to a large degree oversight of performance to Key Performance, Risk Indicators and Service level agreements. They have expertise or deeper understanding of process, product and/or the business and play a key role in facilitating communication between functional teams, sharing knowledge and good practice. They lead and foster the team dynamic, often providing resource strategy input and focus on process and performance efficiency. They are responsible for analysis, change and continuous improvement as well as the first or second level escalation point for the team. The Operations Lead proactively identifies, escalates and takes steps to substantially mitigate risk issues within and outside of direct main business area and is also responsible for building, fostering and managing relationships with relevant stakeholders (internal and/or external) and in particular around the more time critical, complex or regulated tasks.
- Provide data recording and workflow systems which enable efficient and effective management of the NCA/KYC process/and Regulatory requirements.
- Assist the Business in gathering, processing and reviewing the appropriate client information/ documentation for New Client Adoption, Regular Review and Event Driven Review purposes
- Assist the Business in escalating new or existing clients to AML/Compliance or their delegated function, where appropriate.
- Provide the Business with guidance (e.g., when the relationship is being extended to a new location, conditional approvals, expiration of the validity of the client adoption, restrictions in place, etc.)
- Ensure that KYC profile is completed per policy, KOP requirement and local regulation
- Notify AML/Compliance and Management if become aware of a breach
- Determine whether existing clients of DB have been adopted according to the Global KYC Due Diligence & location requirements or whether further documentation or information is required
- Monitor documentary conditional approvals where information or documentation is to be provided after sign-off and follow up with the Business to obtain the required documentation within the specified period detailed in the conditional approval.
- Manage the team to complete the Onboarding, Regular Review of clients, Remediation, and all tasks per pipeline
- Prepare and provide related MIS to stakeholders
- Ensure team members follow the KOP, policies, regulatory requirement and escalate to Manager for any gap identified
- Oversight on team performance and productivity to ensure no breach of SLA and KPI
- Support the Transformation project and Change Management
- Support the Regional/Global team as the franchise to complete the desired outcome

**You can expect**:

- Corporate Group Insurance - premium borne by company
- Annual health checkup - cost borne by company (once a year; conditions apply)
- Flexible Work Arrangements - various ways to work to fit employee needs
- Employee Assistance Program - free and confidential counseling, online work-life resources
- Employee networks - Diversity, volunteering, sports, family care - various activities to participate

Our values define the working environment we strive to create - diverse, supportive and welcoming of different views. We embrace a culture reflecting a variety of perspectives, insights and backgrounds to drive innovation. We build talented and diverse teams to drive business results and encourage our people to develop to their full potential. Talk to us about flexible work arrangements and other initiatives we offer.

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