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Account Manager
4 weeks ago
The role of the Account Manager is responsible for maintaining deep customer relationships to drive account revenue retention and growth. By collaborating with internal partners, the Account Manager delivers exceptional service and a valuable solution. The position will manage a defined book of business aligned by customer segment within a geography and will be accountable for the commercial close of all deals. You will also open up larger solution opportunities and introduce Solution and Proposition Sales. You will be responsible for account management in Thailand, which includes customer relationship, revenue, and new business growth management.
Key Strengths
- Communication and analytical skills - Proficient verbal and writing skills, skilled at creating presentation material, and comfort with managing financial analysis are essential skill sets for this job role.
Role Responsibilities
- Demonstrate deep understanding of the customer decision maker’s strategies, priorities and needs.
- Align the voice of customers both locally and regionally and provide ongoing value for customers
- Learn and maintain solid understanding of LSEGs propositions to initiate conversations and raise interest.
- Build and embed a long term trusted advisor relationship within their accounts.
- Drive growth by expanding LSEG footprint within their accounts.
- Focus on maintaining overall customer engagement and expanding and retaining managed net revenue.
- Oversee all commercial activities within accounts, owning the end to end customer relationship.
- Drive efficiency in account administration (especially for lower value and growth potential accounts).
- Account Managers is responsible for revenue retention, sales (new logo acquisition), and administration of their accounts.
Qualifications and Experience Required
- University/College degree, Master’s degree of MBA, Finance, or Investment is an advantage.
- Strong interpersonal skills. Excellence skills in both verbal and written presentation.
- Very good English communication skills.
- Industry experience within the customer segment.
- Selling skills (identity, develop and articulate a complex proposition/consultative selling)
- Strong negotiation skills
- Strong interpersonal skills, ability to develop and execute an Account Plan.
- Problem solving-ability to understand, articulate, structure and solve client needs.
- Presentation and communication skills: ability to deliver presentations and communicate at all levels within an organization.
- Ability to collaborate with all relevant stakeholders.
- Proven account management, sales or marketing experience in a customer facing environment required.
- Customer relationship management required throughout
At LSEG, we believe that creating a diverse and inclusive organisation is fundamental to the way we deliver on our promise of creating essential partnerships and open opportunities. Our open culture is central to how we deliver our purpose - driving financial stability, empowering economies and enabling customers to create sustainable growth - in everything we do.
Working with us means that you will be part of a dynamic organisation of 25,000 people across 70 countries. However, we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce. You will be part of a collaborative and creative culture where we encourage new ideas and are committed to sustainability across our global business. You will experience the critical role we have in helping to re-engineer the financial ecosystem to support and drive sustainable economic growth. Together, we are aiming to achieve this growth by accelerating the just transition to net zero, enabling growth of the green economy and creating inclusive economic opportunity.
LSEG offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days and wellbeing initiatives.
We are proud to be an equal opportunities employer. This means that we do not discriminate on the basis of anyone’s race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy or disability, or any other basis protected under applicable law. Conforming with applicable law, we can reasonably accommodate applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.
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