Customer Service Advisor

2 weeks ago

กรงเทพมหานคร, Thailand Go-Get Data Consultancy Full time

Education background:

- Bachelor’s Degree or at least Diploma or equivalent in any discipline.
- Must have B2 level English Language proficiency (reading, writing, speaking and aural comprehension)

Work experience:

- Minimum of 6 months work experience in customer support in any industry.
- Fresh graduates are welcome with degrees in the following disciplines: English with Communication, English for Professionals, Mass Communication, or any related field
- Call centre experience is not a ‘must’ but would be a distinct advantage.

Technical Knowledge and Expertise:
Professional and/or personal technical troubleshooting experience
Mobile Operating System, Smartphone, Tablet, PC or laptop experience
Deep curiosity for understanding technology, passion for learning more and sharing
knowledge with others
Uses analytical skills to isolate and resolve complex technical issues through appropriate
troubleshooting methodology
Confident navigating through multiple systems and tools to research, comprehend and deliver
solutions to customer in real time
Resilience:
Able to self manage and work independently in a fast-paced and highly-demanding
environment
Embraces repetition of core job duties, yet eager to take on more responsibility when needed
Strong sense of professionalism exhibited by remaining positive, calm and composed under
pressure
Self-awareness to identify, address and manage navigating through challenges associated
with the role
Remains focused and poised despite criticism and setbacks
Eager to receive feedback, embraces coaching and demonstrates changes as a result
Strong sense of professionalism exhibited by remaining positive, calm and composed under
pressure

**Responsibilities**:
Customer Service Focus:
Experience in customer facing environments (phone, chat, in person, etc.) interaction in some
capacity (can include volunteer work, or project work while in school)
Demonstrates passion for customer service, ownership of the customer experience and
determination to deliver a comprehensive resolution
Obsesses over the customer experience and constantly strives to exceed their expectations
Able to communicate clearly and effectively, both written and verbal in English AND Cantonese
Able to effectively tailor communication and style to differing audiences and read verbal and
non-verbal cues
Approaches problems flexibly and is able to adapt and modify approach without
compromising outcome
Providing a high caliber Customer interaction as measured by Client’s call quality reports, call
audits, and customer satisfaction survey;
Presenting to the public a strong working expertise in all Client Supported Products (now and
in the future) as measured by Client’s call quality reports, call audits, and customer satisfaction
survey scores;
Ensuring innovation and quality in all Customer interactions as measured by Client’s call quality
reports and customer satisfaction survey;
Capturing all required data elements in Client’s internal Online Store and other systems of
record as required by the Client’s training and operational procedures;
Maintaining a general awareness of Client’s strengths in the industry; and
Assisting Customers by answering queries relating to their order status, changes and delivery
timeframes.

Pay: ฿3,000.00 - ฿4,500.00 per month

Application Question(s):

- Are you willing to relocate and work outside your country?

**Experience**:

- Customer service: 1 year (required)

**Language**:

- English (required)
- Cantonese (required)

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